Ratings based on 600 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
bathroom need to remodel and landscape need to maintain up to standard level
Comment from Hotel Management
23 Apr 2024 by Hilton Odawara Resort & Spa, Hotel Management
Dear Rungsikul,Warm greetings from Hilton Odawara Resort & Spa. Thank you very much for taking the time to provide us your feedback.We regret to hear that your experience with our guest room did not meet your expectations. We will continue to work hard to improve our service and facilities, look forward to welcoming you back again.
by A verified traveler from tel aviv
Posted 6 Apr 2024
Excellent hotel
At reception we received free drinks vouchers
Comment from Hotel Management
23 Apr 2024 by Hilton Odawara Resort & Spa, Hotel Management
Dear ofer、tel aviv,Thank you for staying at Hilton Odawara Resort & Spa and writing us valuable feedback.It is always a great pleasure to receive such positive feedback.We certainly hope you will choose to stay with us again on your next visit to Odawara Resort and Spa.
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
26 Mar 2024 by Hilton Odawara, Hotel Management
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
26 Mar 2024 by Hilton Odawara, Hotel Management
この度は、当ホテルをご利用いただきまして、誠に有難うございます。今後ともお客様にご満足頂けますよう、サービスの更なる向上に従業員一同努めて参る所存でございますので、変わらぬご厚誼を賜りますようお願い申し上げます。またのご利用を心よりお待ち申し上げます。
by A verified traveler
Posted 4 Jan 2024
The manager was very helpful and guided us to the amenities and features of the property.
Comment from Hotel Management
12 Jan 2024 by Hilton Odawara Resort & Spa, Hotel Management
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.
by A verified traveler
Amazing views, friendly service.
Posted 20 Nov 2023 on HotelsI chose this hotel to take my mum with walking problem. They have spacious, clean swimming center and onsen hot spring in the connected annex. Our room was on the 8th floor and had an amazing view of Sagami Bay. It suited our purpose but it is NOT a place to get about by public transport. It is isolated on the hill and their free shuttle bus runs only once every hour to Odawara. However for a quiet, relaxing few days, it was perfect for us! Breakfast had a big selection and the staff were very friendly. (Special thanks to Aziz-san!)
by A verified traveler
Posted 3 Nov 2023
Comment from Hotel Management
12 Jan 2024 by Hilton Odawara Resort & Spa, Hotel Management
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.
by A verified traveler
Posted 25 Oct 2023 on Hotels
Comment from Hotel Management
12 Jan 2024 by Hilton Odawara Resort & Spa, Hotel Management
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.
by A verified traveler
Posted 22 Oct 2023 on Hotels
Comment from Hotel Management
12 Jan 2024 by Hilton Odawara Resort & Spa, Hotel Management
Thank you so much for taking the time to leave us a review - every review is very valuable.The entire team and I lookforward to welcoming you back at Hilton Odawara Resort & Spa and meanwhile if we can assist you with anything do not hesitate to contact us.
by A verified traveler
Posted 21 Oct 2023
great property. nice view.
Comment from Hotel Management
25 Oct 2023 by Hilton Odawara Resort & Spa, Hotel Management
Dear zheng,Warm greetings from Hilton Odawara Resort & Spa. Thank you very much for taking the time to provide us your feedback.Great to read that you have enjoyed your stay - we really are in a fantastic location and have great views to match!We hope to have the pleasure of welcoming you back again in the future.
