Ratings based on 984 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
tks
Comment from Hotel Management
25 May 2024 by Author, Hotel Management
Dear Guest,
Thank you for your positive feedback! We are glad to hear that you had a great experience during your stay with us. If you have any further questions or need assistance, please feel free to reach out to our team at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 10 May 2024
As in the name implies OYO (On Your Own), it's a typical no frills budget hotel. The staff were very nice and helpful. They mopped the lobby and halls daily. The common areas were well maintained and clean. We did not use the room cleaning service, though it was available. There were plenty of places to eat and easy access to the turnpike and toll roads.
Comment from Hotel Management
12 May 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you found our staff to be nice and helpful. It's great to know that you found our common areas well maintained and clean.
At OYO Rooms, we strive to provide affordable accommodation without compromising on quality. We apologize if our no frills concept did not meet your expectations. Regarding room cleaning service, it's always available for our guests' convenience.
We're delighted that you found plenty of eating options nearby and that our location offered easy access to the turnpike and toll roads.
Should you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We look forward to welcoming you back in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 7 May 2024
The workers are so nice and wonderful and easy to talk to! place is super quiet and the beds are super soft!
by A verified traveler
Posted 26 Apr 2024
weird and bad facility
Comment from Hotel Management
1 May 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Could you please provide more details about the issues you faced? This will help us in addressing and resolving them swiftly.
If you require further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team is committed to ensuring a pleasant stay for all our guests.
Thank you for choosing OYO Rooms, and we hope to have an opportunity to serve you better in the future.
Best regards,
Team OYO
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
15 May 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback. We apologize for any inconvenience caused during your stay.
At OYO Rooms, we strive to provide a seamless experience to all our guests, and we appreciate your valuable input as it helps us improve our services.
If you have any further concerns or require assistance, please do not hesitate to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
Warm regards,
Team OYO
by A verified traveler
Posted 22 Apr 2024
Not happy at all. My 2 night stayed became a 1 night and requesting a refund for my second day. The room smelled like mold and there was mold in the bathroom, roaches in the bathroom, the tile all cracked up. Paid for a king bed and was put into a full bed room. Not happy
Comment from Hotel Management
1 May 2024 by Author, Hotel Management
Dear Guest,
We apologize for the inconvenience you experienced during your stay with us. We understand your disappointment with the condition of the room and the deviations from your booking preferences. Our team is committed to providing a comfortable and pleasant stay for all our guests, and we are disappointed to learn that we fell short of your expectations.
Please be assured that we take your feedback seriously, and we will investigate the issues you mentioned to ensure they are resolved immediately. We understand your request for a refund and we will address it promptly.
If you have any further concerns or require assistance, please feel free to contact us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it right for you in the future.
Best regards,
Team OYO
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 10 Apr 2024
Don’t stay there.
Impossible to reach the hotel by phone on the day of arrival.
Desk manager was busy counting money, and completely avoided my desire to check in.
TV was not working properly
Room was noisy.
Many other better options nearby, and had to check out after one night for one of those.
Comment from Hotel Management
1 May 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay.
We are sorry to hear about the difficulties you faced in contacting the hotel and your disappointment with the check-in process. Our team is always available to assist our guests promptly, and we regret that this was not reflected during your visit.
We apologize for any inconvenience caused by the malfunctioning TV and the noise disturbance in your room. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short on this occasion.
We understand that you have chosen to check out early and explore other options nearby. We appreciate your loyalty and hope to have the opportunity to regain your trust in the future.
Should you require any further assistance or have any additional feedback, please do not hesitate to contact us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
by A verified traveler
Posted 7 Apr 2024
I don’t know what all the fuss is about. This is very good hotel for the price. Great customer service rooms have been renovated it’s not the Ritz-Carlton.
Comment from Hotel Management
1 May 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel and the value it offers. Our team is committed to providing excellent customer service, and we are glad to hear that you found our newly renovated rooms satisfactory.
While we understand that our hotel may not have the luxurious ambiance of the Ritz-Carlton, we strive to provide a comfortable and pleasant stay for our guests at an affordable price.
If there is anything more we can assist you with or if you have any further queries, please feel free to reach out to us at guestsupport.na@oyorooms.com. We would be more than happy to help you.
Warm regards,
Team OYO
