Ratings based on 1,188 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Excellent Family resort, tons of amenities, nice dining options, fantastic pools, good entertainment, so many things to do on and sponsored by the resort that we didn’t have look for outside activities. The staff was exceptionally friendly and responsive! Our only regret was that we didn’t stay longer…next time!
Comment from Hotel Management
6 Jun 2024 by Moon Palace Jamaica, Hotel Management
Dear Ebonique,Thank you for choosing to vacation with us. We are glad you took the time to share your feedback and tell us about fantastic experience. We are happy to have provide you with the wonderful experience. Thank you for sharing your valuable feedback, and we look forward to welcome you back.Kindest Regards
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Moon Palace Jamaica, Hotel Management
Hello Keesha,Thank you for choosing to vacation here with us. We would like to thank you for sharing your feedback. We would like to hear more about your stay and how we could have made it a better experience. We invite you to write to us and tell us about your experience. We look forward to hearing from you.Kindest Regards
by A verified traveler
Posted 4 Jun 2024
Some Staff were rude not friendly. Will not return.
Comment from Hotel Management
5 Jun 2024 by Moon Palace Jamaica, Hotel Management
Hello Francene,Thank you for choosing to vacation here with us at Moon Palace Jamaica. We appreciate you taking the time to share your review to tell us about your experience. We regret to hear it was not a pleasant experience, as some staff were not a replica of the true Moon Palace standards. We are sad to hear you would not want to return. We will continue in our efforts to train the staff in delivery on the best to our valued guests. We do hope you will have a change of heart , and we can welcome you back to a better experience.Sincerely
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Moon Palace Jamaica, Hotel Management
Dear Cosonya,Thank you for choosing to vacation here with us. We would like to thank you for sharing your ratings on your recent stay. We would like to hear more about your experience, and how we could have made your stay better.We are inviting you to write to us and tell us more about your stay. We look forward to welcome you back.Best Regards
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Moon Palace Jamaica, Hotel Management
Dear Diana,Thank you for sharing your 5 stars ratings.We hope you had a wonderful time and we look forward to welcome you back.Sincerely
by A verified traveler from bellmore
Posted 2 Jun 2024
Love the entertainment
Comment from Hotel Management
3 Jun 2024 by Moon Palace Jamaica, Hotel Management
Hello Emmanuel Alfred,Great!Thank you for choosing Moon Palace Jamaica as your destination resort. We are glad to have your review and to hear that you enjoyed the Entertainment. It was our pleasure having you vacation with us, and we look forward to welcome you back.Best Regards
by A verified traveler
Posted 1 Jun 2024
All inclusive treatments
Comment from Hotel Management
1 Jun 2024 by Moon Palace Jamaica, Hotel Management
Dear Ricardo,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We are glad to hear you appreciated the inclusive treatment. It was a pleasure hosting your stay, and we look forward to welcome you back.Best Regards
by A verified traveler from Baldwin
Posted 1 Jun 2024
Needs improvement
Comment from Hotel Management
1 Jun 2024 by Moon Palace Jamaica, Hotel Management
Dear Maurice,We appreciate you sharing your 4/5 ratings. We appreciate you sharing your valuable feedback and noted your comment. We would like to share that we are currently making improvements for you our valuable guests. We do look forward to welcome you back to same.Best Regards
by A verified traveler
Posted 29 May 2024
Wonderful experience
Comment from Hotel Management
29 May 2024 by Moon Palace Jamaica, Hotel Management
Hello Shantia,Thank you for choosing Moon Palace Jamaica. We are delighted to receive your review telling us about your wonderful experience. It has been a pleasure having you here and we look forward to having you back.Sincerely
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Moon Palace Jamaica, Hotel Management
Hello Renee,Thank you for choosing to vacation with us here at our beautiful resort. We are pleased that you have shared your 4/5 ratings. It was a pleasure hosting your stay, and we look forward to having you back.Best Regards
