Ratings based on 79 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Apr 2024
Just overall not a good experience
by A verified traveler from South Grafton
Posted 30 Dec 2023
We were not let into the place, called Expedia multiple time for 3 hours. Expedia person said they have called the property manager and nothing else could be done. We had to book another hotel. Very bad experience.
by A verified traveler
Posted 17 Jul 2023
My stay at Casa Princess was too short. Ms. Powell was very nice. The property was quiet and well organized, not to mention very sanitary. Everything was fairly new. Maybe we'll book it next time.
by A verified traveler
Posted 18 Jun 2023
Area was very secure. Staff members of the compound and management of the condo were very helpful
by A verified traveler
Wonderful and private !! We loved it
Posted 29 May 2023 on HotelsExperience was amazing. Quiet, peaceful. My family and I were able to relax and enjoy our vacation without a lot of people all over the place
by A verified traveler
Posted 4 May 2023
by A verified traveler
Posted 17 Apr 2023
Beautiful, safe community and spacious property.
Softer pillows would make it excellent
by A verified traveler
Posted 24 Feb 2023
by A verified traveler
Posted 22 Feb 2023
I booked this property and tried contacting the owner via phone and that was impossible so I sent messages and still had mo response. When I got there the sordid not have my details so I was allowed to enter the property. I am still awaiting my refund. I have had no communication from the owner thus far. I will be taking this matter further if money is not refunded to my account.
Comment from Hotel Management
23 Feb 2023 by -Manager, Hotel Management
Ms. Brenda, this is Mark, the manager you spoke with the night you made your booking. The team at Casa Princess apologizes for any inconvenience caused. You insisted on speaking with the owners, and I can see that you still claim to have not spoken to the owner and you will not be able to do so. I'm sorry, but it is the responsibility of the property managers to handle such matters. Casa Princess is an independently operated villa and does not have the resources to instantly accommodate a 2 am booking made at the gate of the property. The guards are there to ensure the safety of the occupants and to alert management in the event of an impromptu booking, such as yours. I apologize, but opening the gates at 2 am simply because you made a booking is not part of our operational procedures. You did not wish to wait for me to arrive at the property, and I understand. The refund you requested has been processed, and we apologize if it has not yet appeared in your account. Depending on your bank, it may take 5-7 business days.
by A verified traveler
Posted 4 Jan 2023
The property manager ms Powell was so nice to work with. Property was clean and had everything needed to enjoy our stay. Property included ac, towels, tv, cookware, washer, WiFi, a quick drive to many beaches and sites of Ocho Rios. Will definitely use this property or other properties under this company.
Comment from Hotel Management
6 Jan 2023 by -Manager, Hotel Management
Thank you so much for taking the time to leave a review of your stay at Casa Princess Vacation Villa. We're delighted to hear that you enjoyed your stay and that the property was clean and well-equipped with everything you needed to have an enjoyable vacation. We're also pleased to hear that you found Ms. Powell to be so helpful and that the property was conveniently located in relation to the beaches and other sites of Ocho Rios. We hope that you will consider staying with us again in the future, either at Casa Princess or at one of our other properties. We would love to have the opportunity to host you again and to make your next vacation even better. Thank you again for choosing to stay with us and for your kind words.
