Ratings based on 974 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Napa
Posted 29 May 2024
by A verified traveler
Posted 29 May 2024
The facility was very nice and clean. Just basic amenities and not great breakfast options. The area around has a Trader Joe's and Starbucks that are walkable but high amounts of graffiti and homeless individuals camping/sleeping throughout the area.
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Tricia, thank you for sharing your feedback about Sonesta Emeryville - San Francisco Bay Bridge. We're delighted you found our facility to be very nice and clean. Your observations regarding our amenities and breakfast options have been noted. The surrounding area's conditions don't reflect the safety and comfort we aim to provide. We're looking forward to welcoming you back.Best regards,Sonesta Emeryville
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Wenjing, thank you for sharing your feedback. It is important for us to understand where we may improve. If you have specific concerns or suggestions, please reach out to us directly. Your input is valuable.Best regards,Sonesta Emeryville
by A verified traveler
Posted 28 May 2024
Lack of luxury
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Andre, thank you for your review. We appreciate your feedback. We're constantly working on improving our guests' experience and hope to have the opportunity to provide you with a more satisfying stay in the future.Best regards,Sonesta Emeryville
by A verified traveler
Posted 26 May 2024
Didn’t like that the TV was so small it was hard to see the words in the guide. Maybe getting a bigger tv wld be better.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Miriam, thank you for your feedback. Your suggestion regarding the TV size is appreciated. We're always looking for ways to improve and will take your input into consideration. We hope to welcome you back to Sonesta Emeryville - San Francisco Bay Bridge soon.Best regards,Sonesta Emeryville
by A verified traveler
Posted 25 May 2024
Mike was the BEST. Had trouble when we locked ourselves out of our room and Mike came to our rescue when he saw we were in distress! All staff super friendly and helpful! Will definitely stay there again. Thanks, Mike!
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Gina, thank you for your amazing review of Sonesta Emeryville - San Francisco Bay Bridge! The team is thrilled to hear that Mike made a positive impact during your stay. It's wonderful knowing that everyone was friendly and helpful. We're looking forward to welcoming you back soon!Best regards,Sonesta Emeryville
by A verified traveler
Posted 25 May 2024
It was close to event we attended.
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Albert, thank you for staying at Sonesta Emeryville - San Francisco Bay Bridge. We're delighted to know the location added convenience to your event plans. We're looking forward to welcoming you back.Best regards,Sonesta Emeryville
by A verified traveler from Burbank
Posted 25 May 2024
Excellent locations
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Ram, the team at Sonesta Emeryville - San Francisco Bay Bridge is thrilled you enjoyed our excellent location. We look forward to welcoming you back for another great stay!Best regards,Sonesta Emeryville
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
We appreciate the feedback, Blanqui.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.Best regards,Sonesta Emeryville
by A verified traveler
Posted 21 May 2024
The hotel is located in strategic location
Comment from Hotel Management
23 May 2024 by Customer Service, Hotel Management
Dikdik, thank you for sharing your thoughts. We are pleased you found the location convenient. We hope to enhance your experience on your next visit. Safe travels!Best regards,Sonesta Emeryville
