Ratings based on 989 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 28 May 2024
The room was nice , clean. Looks like recently was updated . Everything what you need are there: refrigerator, microwave, plenty of charges for computers , phones , extra towels . Great TV with a lot of available channels to watch . Close to university , food places , shops .
Comment from Hotel Management
29 May 2024 by Sather Hotel Management, Hotel Management
Dear Robert,Thank you for your kind review! We’re delighted to hear that you enjoyed your stay and appreciated our updated rooms and amenities. It's great to know the refrigerator, microwave, and extra chargers met your needs. We’re also glad you enjoyed the TV options and found our location convenient for accessing the university, dining, and shopping. We look forward to welcoming you back soon!Thank You,Sather Hotel Management
by A verified traveler
Posted 25 May 2024
Overall, very nice property and close to the university, theater, BART, and many places to eat. Parking is easy. Room is nice with updated amenities. Bed and pillows are comfortable. Bathroom is very nice. Only gripe is that there is very little counter space, so if you've got more than two people, it's going to be a tight fit.
Comment from Hotel Management
28 May 2024 by Sather Hotel Management, Hotel Management
Dear Kimberly,Thank you for your thoughtful review. We're delighted you enjoyed our convenient location, comfortable accommodations, and easy parking. We appreciate your feedback on the counter space and understand how it could be challenging for larger groups. Your comments help us improve, and we will consider this for future updates. We hope to welcome you back soon!Thank You,Sather Hotel Management
by A verified traveler from Maple Ridge
Posted 25 May 2024
Comment from Hotel Management
28 May 2024 by Sather Hotel Management, Hotel Management
Dear Rowell,Thank You for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Thank You,Sather Hotel Management
by A verified traveler
Posted 24 May 2024
None of the power outlets work
Comment from Hotel Management
28 May 2024 by Sather Hotel Management, Hotel Management
Dear joseph,Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the non-functional power outlets in your room. Our maintenance team has been informed and is addressing the problem promptly. Your comfort is our top priority, and we appreciate your feedback as it helps us improve our services. Please feel free to reach out to us for immediate assistance or any further concerns during your stay.Sincerely,Sather Hotel Management
by A verified traveler
Posted 18 May 2024
Excellent for the price and location to CAL
Comment from Hotel Management
22 May 2024 by Sather Hotel Management, Hotel Management
Dear Frank,Thank you for sharing your feedback! We're thrilled to hear you found our hotel excellent in terms of both value and proximity to CAL. Providing exceptional experiences at competitive prices is our priority. We hope to welcome you back soon for another enjoyable stay.Thank You,Sather Hotel Management
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 15 May 2024
The continental breakfast was weak. There was no liquid creamer and the orange juice tasted watered-down.
Comment from Hotel Management
17 May 2024 by Sather Hotel Management, Hotel Management
Dear Julie,Thank you for taking the time to share your feedback with us. We apologize for falling short of your expectations regarding our continental breakfast offerings. Your comments are invaluable to us, and we will certainly address the issues you've raised with our breakfast team to ensure improvements are made. We appreciate your patronage and hope to have the opportunity to better serve you in the future.Thank You,Sather Hotel Management
by A verified traveler
Posted 12 May 2024
Updated motel
Comment from Hotel Management
28 May 2024 by Sather Hotel Management, Hotel Management
Dear Jane,Thank you for sharing your feedback about your recent stay at our updated motel. We are pleased to hear that you appreciated our renovations. Your comfort and satisfaction are our top priorities, and we continuously strive to enhance our facilities. Should you have any further suggestions or comments, please do not hesitate to reach out. We hope to welcome you back soon for another pleasant stay.Thank You,Sather Hotel Management
by A verified traveler
Posted 11 May 2024
When we walked into our room, the air conditioning unit was out of service. When I asked for the maintenance to come and fix the unit(the day was hot), the worker said they would send a guy, which they did. But after the maintenance worker just messed with the unit for about 5 minutes, he just left and didnt come back. When we called the front again, they informed us that they will not be able to give us another room or a new air conditioning unit, and told us to deal with it since their manager was not present. Turns out, the manager was well aware of the problem. We were disturbed multiple times by the maintenance guy who left for miscellaneous reasons, just to come and knock on the door again 20 min later. Seeing that not all facilities that we paid for were present or working, and our peace and domicile was disturbed, a refund is absolutely necessary.
Comment from Hotel Management
15 May 2024 by Sather Hotel Management, Hotel Management
Dear Youngwoo,We sincerely apologize for the inconvenience you experienced with our air conditioning unit. Rest assured, we take your feedback seriously and will address the issue promptly to ensure such incidents do not recur. Your comfort is our priority, and we appreciate your understanding.Sincerely,Sather Hotel Management
