Ratings based on 478 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
We enjoyed our stay at The Sakala.
The staff were extremely friendly & helpful & were so lovely to our kids.
Highlights
All requests were actioned in a fast manner.
The room air conditioning was great.
The hotel was impeccable clean, the room cleaners were fantastic and even lined our kids soft toys on their bed each time they made up the room.
Demmy was helpful from the get go and would go above and beyond for our requests!
Comment from Hotel Management
7 May 2024 by The Sakala Resort Bali 🌴✨, Hotel Management
Hey Kristy, thank you so much for your wonderful review! We're happy happy happy to hear that you had an enjoyable stay at The Sakala Resort Bali and that our staff, especially Demmy, made such a positive impact on your experience. The housekeeping team is excelling not only in cleanliness but also having little details, whether is a towel art arrangement, organizing the cables of your devices...or lining up toys! They are amazing and we thank you for your positive feedback. We're also pleased to hear that your room was comfortable with perfectly working air conditioning much needed in this warm tropical weather. We truly appreciate you sharing your experiences and highlighting the fast and attentive service you received. We look forward to welcoming you and your family back to The Sakala Resort Bali in the near future—we will be here to ensure your next stay is just as wonderful!Warmest regards,
by A verified traveler
Posted 23 Apr 2024
Lovely stay there. Undoubtedly the best aspect of the hotel is the staff - friendly and helpful down to the guys at the hotel entrance. Breakfast is Excellent
Comment from Hotel Management
24 Apr 2024 by The Sakala Resort Bali team, Hotel Management
Hi Dexter! Thank you very much for your 5-points!!We must agree with you that excellence in service is one of our top values, not only those in front of our guests, but we appreciate your recognition for all of that staff behind the scenes who work hard to deliver great experiences to our guests. We thank you for your positive feedback on our buffet breakfast, it helps to set the right mood for our guests!!Hope to see you back again soon!
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by The Sakala Resort Bali Team, Hotel Management
Thank you Gregg! Much appreciated your BIG 5 points! Hope to see you back soon!
by A verified traveler
Posted 17 Apr 2024
One of the best resort experiences we have ever had. The Villa was absolutely lovely, beautifully maintained, stylish, spacious and comfortable. It was cleaned daily with much care and attention. The pools were beautiful and we loved having access to our own pool. The staff were incredibly attentive and engaged. We were offered personalised activities that were brought to us. We particularly loved kite making and towel folding. Lots of fun and things we would never normally do. Breakfast was an absolute feast. Abundant and delicious choices with staff remembering our names, how we like our hot drinks and ensuring my son who has allergies was catered for. Each morning without asking they would come to see if they could make him anything that excluded the foods he could not eat. Similarity when we phoned room service they would let us know, without us needing to ask,if the food contained allergens. This was incredibly attentive. Highly recommended by all 4 of us (2 adults and 2 teens).
Comment from Hotel Management
17 Apr 2024 by THE SAKALA RESORT BALI , Hotel Management
Hello Kevin!Thank you so much for sharing such a wonderful review! Our Two Bedroom Villas are certainly our most premium category ideal for discerning families that want a large space with a pinch of privacy and a private swimming pool. However, the impeccable cleanliness and the world-class service we must say is provided to all guests equally. Even we are a large resort, we pride ourselves to work hard towards exactly what you mentioned: personalized and attentive service, whether is recommendations on what to do, joining our fun weekly activities (like the towel or kite making, good for both adults and children...) and of course, looking carefully after any allergies that our guests may have Your praise for our staff's attentiveness and engagement truly warms our hearts. We strive to make every guest's stay as enjoyable and worry-free as possible, and it sounds like we succeeded with your family!We're so grateful for your high recommendation and can't wait to welcome all four of you back for another memorable vacation. Here’s to more fun and relaxation next time around! Warm regards,
by A verified traveler
Posted 1 Apr 2024
People in tourism in Indonesia are wonderful so we’re in Sakala resort . Breakfast was great. Room was clean and modern decorated although a bit worn out . Pools were great . But hotel is not exactly beachfront as advertised
Comment from Hotel Management
1 Apr 2024 by The Sakala Resort Bali, Hotel Management
Dear Maria, we thank you for your review. We agree that genuine hospitality is part of the Balinese culture, but the level of service and professionalism achieved by our staff is the result of continued training and motivation. Positive reviews help to boos it so we thank you for that. Thank you for your positive feedback of our extensive buffet breakfast. Mostly sourced locally as part of our sustainability commitment, and prepared with diligent care.Cleanliness is non-negotiable and we are glad that you liked the decoration. Any minor snagging that may have become undetected among our numerous rooms, please let us know so we can address it.Is great to know that you enjoyed the pools as well (both our massive lagoon pool and our infinity pool at the beach club). Regarding the beach, whilst the rooms are not in the beach side, the beach itself is accessible from the beach club which is 40 meters from the lobby, crossing a small road with the assistance of our security staff 24/7. Whilst this is not ideal, other hotels also have a similar layout like the beachfront hotels in the Nusa Dua complex have a substantially longer distance from the lobby to the beach.We hope to see you back again and we thank you for your feedback.
by A verified traveler
Posted 31 Mar 2024
Excellent hotel in Nusa Dua. Staff were extremely friendly and accomodating and the hotel was huge with multiple pools and beach clubs.
Comment from Hotel Management
1 Apr 2024 by The Sakala Resort Bali Team, Hotel Management
Dear Brendan, thank you very much for your review!!We really appreciate your feedback. Seems that you had a very smooth and friendly check-in and the rest of the stay was great thanks for the amazing staff that we are proud to have.As you very well mentioned, we have many facilities so our guests can enjoy their well deserved holidays.We look forward to see you back again soon!
by A verified traveler
Posted 30 Mar 2024
Clean and comfortable but the extra charges in the restaurant for a beet was unreasonable
Comment from Hotel Management
30 Mar 2024 by The Sakala Resort Bali, Hotel Management
Dear Mr. Clifford,Thank you for your review. We are glad that you found our hotel clean - indeed cleanliness is one of our core values - and the stay was comfortable. We are sorry that you found the beet salad expensive and we are committed to reviewing periodically all our menu prices by the prevailing supplier's prices. We appreciate your feedback.We hope to see you back again soon for a comfortable and enjoyable stay.
by A verified traveler
Posted 19 Mar 2024
Excellent and friendly staff always willing to help and make you feel special around the resort. There are fair few options for the kids to enjoy allowing one to relax by the pool. The property and breakfast buffet was really good. I'd recommend for families as a getaway its away from the usual Bali lifestyle areas. Convenient shuttles to their private beach and also Shopping centres through the day. The benoa beach is just across and recommend for water sport activities. You can also order food delivery to your rooms.
Comment from Hotel Management
19 Mar 2024 by The Sakala Resort Bali, Hotel Management
Dear Malcom, thank you for your review. As you mentioned, our service and the friendliness of our staff is certainly one of our core values. We strive to provide a personalized experience and make our guests to feel like at home. Our resort is ideal for couples as well as families with plenty of options to entertain the little ones (pool, kids club, activities) whilst keeping them safe in our children-friendly designed rooms.Our breakfast indeed is regularly coming up on the reviews for is quality and variety, catering to all possible tastes. As you mentioned, we are recommended for those who look for a more relaxed holiday experience away from the noise of other areas, yet conveniently located with free shuttles to our secondary beach as well as Bali Collection Shopping Mall. We look forward to seeing you again and we thank you for your review.
by A verified traveler
Posted 13 Mar 2024
Very good hotel but cost of food in the restaurant was a bit steep
Comment from Hotel Management
13 Mar 2024 by The Sakala Resort Bali, Hotel Management
Dear Cliff, we thank you for your review and your positive comments considering us a very good hotel.As for the price of the food in our restaurant, we respect your valuable opinion and we will keep benchmarking with our similar properties to remain competitive and keep offering an excellent value for money considering the size of the portions, the quality of the products and the premium service. We hope to see you back again!
by A verified traveler
Posted 11 Feb 2024
This was by far the best vacation me and my fiancee have ever had! From the moment we checked in the staff were unbelieveable! So friendly and accomodating! We were given an amazing welcome drink while we checked in and as we did that the bell hop swiftly had our luggae delivered to the room, we were then walked up and given a tour/walkaround of our room, the resort, and the events happening! The room was incredible! The air conditioning was nice and cold, the bed was incredibly comfy, and we always came back to our room very clean after a day out exploring! The breakfast every morning in the restaurant was incredible! The staff were perfect always making sure we were happy and that we had everything we needed and ontop of that they all made the effort to remember our names and every single one of them greeted us each and every morning which just made the experience feel magical!!! I could go on and on about how amazing this resort is but if im being honest, its not the resort that made our stay incredible but it was thanks to the most amazing staff that they have employed there! Demmy was vital to everything as he was there for us on and off shift if we had any issue he handled it immediatly! As well as him and the Sakala staff all got involved and helped me plan the perfect proposal for my fiancee from searching the island to find her fav flowers for the bouquet for the room right down to having a beautiful note written on our mirror and the whole room set up for her!
Comment from Hotel Management
12 Feb 2024 by The Sakala Team, Hotel Management
Wow Josh!!! This is a valuable review not only for other future guests but also for the team to get a boost of motivation!! We truly appreciate you stayed 2 full weeks with us and you had the opportunity to interact with many of our staff and enjoy all of our facilities. We're honestly overjoyed to know that your vacation with your fiancée was the best one you've ever had. From the moment you arrived and were greeted with our special welcome drink (lemongrass tea farmed at the hotel), to our concierges' swift and attentive service. It sounds like your stay was filled with memorable moments from start to finish. We're thrilled that the room exceeded your expectations with its comfort, cleanliness, and the blissfully cool air conditioning. Breakfast is indeed a special time, and it's wonderful to hear how our staff made each morning magical for you and your fiancée, remembering your names and ensuring your day started perfectly. Hearing how our team, especially Demmy, went above and beyond to make your stay not just enjoyable but truly magical, especially with the perfect proposal setup, is incredibly touching. It's our passion to create unforgettable experiences for our guests, and knowing we played a part in such a significant moment in your lives is an honor. We believe it's the people that make Sakala truly special, and your review reaffirms this belief.We can't wait to welcome you back, perhaps for an anniversary celebration or another getaway. Wishing you and your fiancée all the best as you embark on this exciting new chapter together. Congratulations once again, and see you soon!
