Ratings based on 52 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2024 on Hotels
It is disturbing to need to ask repeatedly for hand towels and bath towels when there were none in the suite. Similarly the remote for one of the air conditioners did not work. The one phone in the suite did not have contact instructions for anything. The drain in the shower/bath did not pop up and was not fixed during my stay.
by A verified traveler
Posted 3 Sep 2023 on Hotels
We were very disappointed, as this is definitely not a 5 star hotel as advertised on their website, the staff a very helpful and friendly, the hotel and room could do with a thorough cleaning and a lot of maintenence needs doing
by A verified traveler
Posted 23 Jul 2023
Had a pretty decent 2 nights stay.
by A verified traveler
Posted 26 Jun 2023
by A verified traveler
Posted 17 Apr 2023
by A verified traveler
Posted 2 Oct 2022
The staff are super polite and kind. Rooms and lobby area are very clean and well presented. It was quiet during our stay so had the pools to ourselves mist of the time. The restaurant food was nice but limited choice. The hotel is not near beach, shops or restaurants
by A verified traveler
Posted 28 Aug 2022 on Wotif
The room was spacious but fixtures and fittings in poor condition. The staff were friendly, the breakfast was the most disappointing of all.
by A verified traveler
Not worth
Posted 12 Apr 2022 on HotelsRate only ONE for the room size only. Carpark and places / walkway had limited or no light. The selling point for this expensive property is the roof top sky pool. However the pool is closed and no light before the operation time is up 😡 The breakfast has only four choice AND the food is not thoroughly cook. The hotel entrance is not light up and the barrier is down resulting missing it and had to make a U turn. The staffs are not professional and careless attitude with reason/excuses after my feedback. NOT WORTH AND OVER RATING OF FIVE STAIRS.
by A verified traveler
Posted 7 Jul 2021
Best five star hotel I ever stayed.
Comment from Hotel Management
9 Jul 2021 by The Management, Hotel Management
Dear Sir/Madam,
Thank you very much for your candid feedback, its very important for us as part our effort to continuously do improvement in our objective to meet or even exceed our guest expectation.
We are happy to know that you enjoyed your stay with us.
It is an honor for us to read your positive comments regarding the service of our courteous and friendly staff.
May you and your family always be blessed with health and we look forward to welcoming you back at The Crystal Luxury Bay Resorts and Spa on the next opportunity.
Stay safe,
The Management
by A verified traveler from Australia
Posted 15 Jan 2020
I think it is an overrated hotel. We last with the bathroom block three days without solving. Inside the room many things are already old and ruined.
