Ratings based on 90 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Huntington Beach
Posted 22 Mar 2024
One of the best hotels in Nusa Dua. The facilities are great and the upkeep is nice. Best to get club floor or villa, in order to enjoy club access. Villa has a nice size private pool and good aircon. Sadly, some lights did not work and my room doorbell intercom did not work. I will stay here again.
by A verified traveler
Posted 4 Feb 2024
Our stay was fantastic
Comment from Hotel Management
21 Feb 2024 by Quality & Guest Experience Manager, Hotel Management
Bonjour, Drishty!Thank you for reviewing us online. It fills us with joy to see that your experience was something you are fond of. The team will be delighted to know that our valued guest could thoroughly enjoy the stay at the resort. We really are thankful for sharing this and we hope to see you again whenever you return to Bali.Sincerely,AnneQuality & Guest Experience Manager
by A verified traveler
Posted 20 Oct 2023
Beautiful suite right in front of the beach and next to the kid's club, perfect for families. However, the steps to the tub in the bedroom tripped all of us up multiple times, especially at night. Another thing is that the curtains, while opaque, do not close off the windows entirely and streams of sunlight pierced through every morning, waking us all up at 6am on a holiday. Food quality at the main restaurants was not great and portions were small for the price. Nevertheless, room service breakfast was excellent, and much better quality than in the club room or at the signature restaurant.
Service was exceptional, with staff quick to respond and always friendly. They are also very helpful, and helped me locate and recover my lost items threw times ( blame mom brain).
Massage at the spa was one of the best I've had in Bali over the many years, but the spa itself is rather basic, without any extra amenities that other 5-star hotel spas have.
Comment from Hotel Management
25 Oct 2023 by Quality & Guest Experience Manager, Hotel Management
Bonjour, Jessica!We thank you for the positive rating you shared towards Sofitel Bali Nusa Dua Beach Resort. Though we are glad to hear that you loved our signature Balinese massage and the excellent services extended by our team, I regret to hear that you have experienced some hiccups while staying in our resort. Your remarks related to the room conditions, especially the curtain and the bathtub steps have been shared to our Director of Engineering for further review. On top of that, I have highlighted your feedback related to the overall food quality to the Executive Chef for immediate actions.At Sofitel, we value our guest's feedback as we believe it could help us much to improve the quality of products and services in the future, hence, we would like to thank you once again for sharing it with us. Nonetheless, we hope this did not fluster your overall experience with us nor deter you from coming back again to our resort in the near future. Best Regards,AnneQuality & Guest Experience Manager
by A verified traveler from Singapore
Posted 21 Aug 2023
Comment from Hotel Management
23 Aug 2023 by Quality & Guest Experience Manager, Hotel Management
Bonjour, Natalie! Thank you for leaving your rating online. I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement. Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager
by A verified traveler
Posted 20 Jan 2023
Comment from Hotel Management
17 Aug 2023 by Quality & Guest Experience Manager, Hotel Management
Bonjour, HUNGLATLAWRENCE!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager
by A verified traveler
Posted 6 Dec 2022
Villa at Sofitel with club access was amazing. Highly recommended
Comment from Hotel Management
15 Dec 2022 by Hadi, Hotel Management
Thank you for your stay with us and we are glad that you have enjoy your stay with us
by A verified traveler
Posted 1 Oct 2022 on Wotif
Awesome place. Staff are wonderful especially Nicki the butler and our fantastic room attendant Dika. The ladies in the kids club were also terrific
by A verified traveler
Posted 25 Sep 2022 on Wotif
Perfect as always. Staff make this place extra special.
by A verified traveler
Good for families
Posted 14 Jul 2022 on HotelsLocation good
Restaurants excellent
Pools for relaxing
Gym normal
Good for walking
Nice view
Alot of facilities
Room space good
Prices normal
by A verified traveler
Posted 26 Jun 2022
Very nice resort with great facilities. Staff extremely friendly and accommodating, the only let down was we booked transport from airport to the hotel but no one showed up and was a very stressful experience with a tired and restless baby and toddler in the heat we end up having to get a taxi. Overall the food was great but not much options for kids, i would return when the kids are a bit older.
Comment from Hotel Management
28 Jun 2022 by General Manager, Hotel Management
Dear Natalie,
Bonjour! Selamat Siang!
Thank you for sharing your insights from your recent stay at Sofitel Bali Nusa Dua Beach Resort, we always appreciate hearing back from our guests.
We are thrilled to learn that you thoroughly enjoyed your stay with us. It is always a pleasure to know that we could exceed our guests’ expectations and I will be more than happy to share it with our team.
Thank you for staying with us and we look forward to seeing you again.
Sincerely yours,
Sylvain Pasdeloup
General Manager
Sofitel Bali Nusa Dua Beach Resort
