Ratings based on 701 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Na
Comment from Hotel Management
31 May 2024 by Christophe Bernard Keramaris General Manager, Hotel Management
Dear Marie,Thank you for your 5-star review! We are thrilled to know that you had a wonderful experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future.Warm Regards,Christophe Bernard KeramarisGeneral Manager
by A verified traveler
Posted 29 May 2024
All things were good.
Comment from Hotel Management
30 May 2024 by Christophe Bernard Keramaris General Manager, Hotel Management
Dear Nishchay,Thank you for your wonderful 5-star review! We are delighted to hear that you found everything to be good during your stay with us. Your positive feedback is greatly appreciated and will be shared with our team. We strive to provide an exceptional experience for all our guests, and it’s always rewarding to hear when we succeed.We look forward to welcoming you back for another fantastic stay in the future.Warm Regards,Christophe Bernard KeramarisGeneral Manager
by A verified traveler from Manly
Posted 9 May 2024
Comment from Hotel Management
11 May 2024 by Christophe Bernard Keramaris General Manager, Hotel Management
Dear Mr. Geoffrey,Thank you for taking the time to share your rating with us. Your feedback is truly appreciated as it helps us improve and provide better experiences for our guests.We're glad to see that you had a positive overall experience during your recent stay. However, we understand that there may be areas where we can enhance your experience further.Rest assured, your satisfaction is our priority, and we're committed to delivering exceptional service during your future visits.Thank you once again for choosing to stay with us. We look forward to welcoming you back and exceeding your expectations in the future.Warm Regards,Christophe Bernard KeramarisGeneral Manager
by A verified traveler from Penshurst
Posted 25 Apr 2024
This is the type of hotel for fat slobs that want to sit around a pool. I could do that at home. Everything is expensive and you would have no idea you were even in Bali if it were not for the signs. Even the coconuts there are wrapped in plastic.
Comment from Hotel Management
25 Apr 2024 by Christophe Bernard Keramaris General Manager, Hotel Management
Dear Mr. Allan,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations.We apologize for any inconvenience caused by the perceived high prices. It's important to note that the government mandates a 21% tax on all hotels in Indonesia, which affects pricing across the industry. Regarding your concerns about Bali's unique atmosphere, we understand the importance of preserving the local culture and will take steps to ensure a more authentic experience for our guests.As for the coconuts being wrapped in plastic, this is done for hygiene purposes to maintain the safety and cleanliness of the products. We appreciate your feedback and will use it to improve our services and offerings. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Warm Regards,Christophe Bernard KeramarisGeneral Manager
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
5 May 2024 by Christophe Bernard Keramaris General Manager, Hotel Management
Dear Ms. Donna,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience.Warm Regards,Christophe Bernard KeramarisGeneral Manager
by A verified traveler
Posted 9 Apr 2024
The grounds of this hotel are amazing, very lush and tropical. The shuttle bus to the private beach is great, we felt very safe and looked after. We are a family of 5 and the 2 bed 2 bath room was perfect!
The staff were so welcoming and helpful.
We found the bathroom in our bedroom tired but still tidy enough.
Overall a great stay for our first time in Nusa dua
Comment from Hotel Management
9 Apr 2024 by Christophe Bernard Keramaris General Manager, Hotel Management
Dear Mr/Mrs. Abi,Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. It is very glad to receive your positive feedback and we are very pleased that the services provided by our staff, our facilites, our room are meet your expectations. We thank you so much for being part of our friendly family and we are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. We also would like to thank you for the feedback as we strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. We are looking forward to welcome you back and we will always be your home at Novotel Bali Nusa Dua Hotel & Residence. Kind Regards, Christophe Bernard Keramaris General Manager
by A verified traveler
Posted 9 Apr 2024
The hotel and staff were great, although the hotel is getting a little old and dated - may need some paint soon.
Tiled floor in the dinning and bar area are NOT Non-Slip and when wet are dangerous.
solid 8/10.
Comment from Hotel Management
9 Apr 2024 by Christophe Bernard Keramaris General Manager, Hotel Management
Dear Mrs. Elizabeth,Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. It is very glad to receive your positive feedback and we are very pleased to know that you had a good holiday with us.We also would like to thank you for the feedback as we strive to continuously improve the quality of our facilities to give better experience for our guest.We noted your remarks and carefully reviewed a certain minor point you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind Regards, Christophe Bernard Keramaris General Manager
by A verified traveler
Posted 6 Apr 2024
Huge property but not well-maintained.
1) no USB charging ports only two ports in the two-room suite got one multi plug charger (from hotel on refundable deposit fee) then used our plug to charge phones. Huge issue if you have multiple phones and other devices like smart watches too.
2)The kids club was just for namesake half the toys were broken, there was foosball table that didn’t work n few ride along cars n other stuff. 3)The breakfast buffet was okay had western local n the Indian (not the same as Indian) tasted like it was going thru a budget cut. Three restaurants but all had almost same menu.
4)Had booked the hotel as it had a pool with the room but it was a rather small splash pool and it wasn't even clean, leaves kept falling off the roof n cobwebs on the statue pouring water into it.
5)They said it was a functional kitchen but no microwave if you want to rent one they’re happy to for a price.
All in all book elsewhere if you want value for money spent 5star just for name.
Comment from Hotel Management
8 Apr 2024 by Christophe Bernard Keramaris General Manager, Hotel Management
Dear Mr/Mrs. Prasad,Thank you for taking the time to tell us about your experience at the Novotel Bali Nusa Dua Hotel & Residences. First of all, please allow me to express my sincerest apologies in regards to the experience that did not meet your expectation.We strive to continuously improve the quality of our services to give better experience for our guest.We noted your remarks and carefully reviewed some certain minor points you mentioned. Please assure that your feedback has been well documented and will be certainly looked into.Once again thank you for your review, in the meantime I am wishing you all the best for your future travel.Kind Regards, Christophe Bernard Keramaris General Manager
by A verified traveler from Gold Coast
Posted 6 Apr 2024
Great family stay
Comment from Hotel Management
6 Apr 2024 by Christophe Bernard Keramaris General Manager, Hotel Management
Dear David John,Thank you for sharing your feedback with us. We are delighted to hear that you had a great family stay at Novotel Bali Nusa Dua Hotel & Residence.Your satisfaction is our priority, and we are pleased that you enjoyed your time with us. We appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.Warm Regards,Christophe Bernard Keramaris General Manager
by A verified traveler
Posted 27 Mar 2024
We found the Staff at the Novotel excellent. From check in to check out eveyone was friendly and helpful. We spent most of our days around the pool and the Gourmet Square staff made our holiday even more special. One employer that stood out to us and carried us on a pedestal was Jayaa. He catered to our every need and gave us service on behalf of Novotel.
Comment from Hotel Management
27 Mar 2024 by Christophe Bernard Keramaris General Manager, Hotel Management
Dear Mr. Paul Patrick, Warm greetings from Novotel Bali Nusa Dua Hotel & Residence. We are delighted to receive your positive feedback and thrilled to hear that our staffs made your stay more enjoyable. Your comfort is our priority, and we'll be sure to pass on your kind words to Jayaa. We are looking forward to welcoming you back to Novotel Bali Nusa Dua Hotel & Residences soon. Kind Regards, Christophe Bernard Keramaris General Manager.
