Ratings based on 987 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Family friendly, great service, amazing breakfast, walking distance to Bali Collections which has lovely shops and dining. Would stay at Melia again.
Comment from Hotel Management
20 May 2024 by Guest Experience, Hotel Management
Dear Jennifer Ann, Warmest greetings from Melia Bali! Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay at Meliá Bali.It’s fantastic to know that you found our resort family-friendly and appreciated our great service. We’re delighted that you loved the amazing breakfast and enjoyed the convenience of being within walking distance to Bali Collection’s lovely shops and dining options.We look forward to welcoming you and your family back to Meliá Bali for another memorable stay.Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler
Posted 26 Apr 2024
What a beautiful property!
Comment from Hotel Management
30 Apr 2024 by Guest Experience, Hotel Management
Dear Neal, Warmest greetings from Melia Bali! Thank you for your kind words! We're thrilled to hear that you found our property beautiful. Creating a serene and inviting atmosphere for our guests is our top priority, and we're delighted that you appreciated the beauty of our property.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler from singapore
Posted 22 Apr 2024
It was a huge hotel and out dated felt like being on a cruise ship!
Comment from Hotel Management
26 Apr 2024 by Guest Experience, Hotel Management
Dear Lisa, Warmest greetings from Melia Bali! Thank you for sharing your feedback with us.We appreciate your honesty regarding the size and design of our hotel. We understand that the expansive layout may not be to everyone's preference. Your feedback regarding the outdated feel has been noted, and we are continuously working on updates and improvements to enhance our guests' experience.We hope that despite these concerns, you were still able to enjoy some aspects of your stay with us. Should you choose to visit again in the future, we'd be more than happy to assist in selecting a room or area that better suits your preferences.Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler
Posted 21 Apr 2024
The staff was amazing! The property was beautiful! The rooms are very nice. The buffet was really good!
Comment from Hotel Management
26 Apr 2024 by Guest Experience, Hotel Management
Dear Marci, Warmest greetings from Melia Bali! Thank you for your fantastic review!We're delighted to hear that you found our staff amazing, our property beautiful, and our rooms very nice. It's also great to know that you enjoyed our buffet offerings.We look forward to welcoming you back for another enjoyable stay at Melia Bali!Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler
Posted 21 Apr 2024
Wonderful place to visit and have a holiday
Excellent staff
Comment from Hotel Management
26 Apr 2024 by Guest Experience, Hotel Management
Dear Nemandra, Warmest greetings from Melia Bali! We're thrilled to hear that you had a wonderful visit and holiday at Melia Bali. It's great to know that our staff left a positive impression on you.We look forward to welcoming you back for another excellent experience in the near future!Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler
Posted 18 Apr 2024
We enjoyed a wonderful week at Melia Bali. The staff were attentive and friendly and the grounds around the whole resort were beautifully kept. The Sorrento, Sakura, Lotus and Sateria restaurants provided a great variety of quality cuisine. The All Inclusive option provided is great value and is well explained and operated avoiding any misunderstanding or confusion.
The only critical comment we have to make is regarding the El Patio Restaurant, which is the buffet restaurant where breakfast is provided. We felt that the options provided were extremely limited, particularly for Europeans. Furthermore, during the course of the breakfast period a large amount of the offer was not being replaced quickly enough and meant even less choice. This was our only criticism of a wonderful stay.
Comment from Hotel Management
26 Apr 2024 by Guest Experience, Hotel Management
Dear Allan, Warmest greetings from Melia Bali! Thank you for taking the time to share your feedback following your wonderful week-long stay at Melia Bali.We're thrilled to hear that you found our staff attentive and friendly, and that you enjoyed the beautifully kept grounds throughout the resort. It's also great to know that you appreciated the variety and quality of cuisine offered at our Sorrento, Sakura, Lotus, and Sateria restaurants. We're pleased that our All Inclusive option met your expectations in terms of value and clarity of operation.However, we sincerely apologize for the shortcomings you experienced at our El Patio Restaurant during breakfast. Your feedback regarding the limited options and slow replacement of items has been taken on board, and we will certainly address this with our Food & Beverage team to ensure improvements are made.We're glad that this was your only criticism and that it didn't overshadow what was otherwise a wonderful stay with us. Your comments are invaluable to us as they help us to continuously improve our services and offerings.We hope to have the opportunity to welcome you back for another enjoyable stay in the future, with an improved breakfast experience awaiting you.Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler from bucharest
Posted 13 Apr 2024
Amazing scenary, great location,love the beach ,great staff , the walk by the beach and mall and museum near by was great.. while some could say it is expensive but i say differently. Condition of peoperty is great for its age and rhe weather
Comment from Hotel Management
25 Apr 2024 by Guest Experience, Hotel Management
Dear Andrea, Warmest greetings from Melia Bali! Thank you for sharing your wonderful experience at our resort!We're delighted to hear that you found our place gorgeous and serene, and enjoyed the delicious breakfast prepared by Chef Mr. Bayu. It's great to know that our staff, especially Agus, made your stay even more enjoyable with their helpfulness. Your compliments will be shared with Chef Mr. Bayu, Agus, and our entire team.We're thrilled that you had a chance to try our spa and found it to be a must-try experience. We strive to provide all our guests with a great experience, and we're glad we could exceed your expectations.We look forward to welcoming you back to our resort for another serene and enjoyable stay in the future!Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler
Posted 11 Apr 2024
This place was gorgeous and serene the breakfast was delicious the chef Mr Bayu kept the delicious food coming. You have to try the potatoes. The staff was amazing the spa is a must try and Agus was very helpful. All around great experience.
Comment from Hotel Management
25 Apr 2024 by Guest Experience, Hotel Management
Dear Andrea, Warmest greetings from Melia Bali! Thank you for sharing your wonderful experience at our resort!We're delighted to hear that you found our place gorgeous and serene, and enjoyed the delicious breakfast prepared by Chef Mr. Bayu. It's great to know that our staff, especially Agus, made your stay even more enjoyable with their helpfulness. Your compliments will be shared with Chef Mr. Bayu, Agus, and our entire team.We're thrilled that you had a chance to try our spa and found it to be a must-try experience. We strive to provide all our guests with a great experience, and we're glad we could exceed your expectations.We look forward to welcoming you back to our resort for another serene and enjoyable stay in the future!Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler from Perth
Posted 9 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Guest Experience, Hotel Management
Dear Adam Jo, Warmest greetings from Melia Bali! Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were satisfied with the service during your stay. Providing exceptional service is our top priority, and it's always rewarding to hear when we've succeeded in making our guests' stay enjoyable. We hope that we will have the opportunity to welcoming you back in the nearest future. Best regards, Kurnia DarmayantiGuest Experience
by A verified traveler
Posted 6 Apr 2024
The resort is very old, I'm aware it is being refurbished later in the year but current state is pretty poor for the price paid. The bathroom in the room we stayed was the hardest part. It was a bath shower with a blocked drain, mould and limited room to actually have a safe shower. Anyone close to 6ft would struggle to not hit their head.
Staff were nice and friendly and happy to assist where possible.
Wife is coeliac and the resort offers limited GF options but not suitable for coeliac due to cross contamination. For example GF pancakes cooked on same pan using same utensils for normal pancakes.
Comment from Hotel Management
11 Apr 2024 by Guest Experience, Hotel Management
Dear Edin, Warmest greetings from Melia Bali! Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your stay.We understand your concerns regarding the current state of the resort, and we want to assure you that we take your feedback seriously. We are actively working on refurbishing the resort to enhance the overall guest experience, and we appreciate your patience and understanding during this transition period.We apologize for the condition of the bathroom in your room and the issues you encountered with the shower. Your comments have been shared with our maintenance team to address these issues promptly.Regarding the limited gluten-free options, we apologize for any inconvenience this may have caused. We understand the importance of catering to dietary restrictions such as coeliac disease and will take your feedback into consideration as we review and improve our offerings to ensure a better experience for all guests.We're glad to hear that our staff were nice, friendly, and helpful throughout your stay. Providing excellent service is important to us, and we're pleased that they were able to assist you where possible.Once again, we apologize for the shortcomings you experienced during your stay. Your feedback is invaluable to us as we strive to improve and provide a better experience for our guests. If you choose to stay with us again in the future, we hope to exceed your expectations.Best regards, Kurnia DarmayantiGuest Experience
