Ratings based on 643 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
21 May 2024 by NOUVATA, Hotel Management
Dear Ranvir, Thank you for choosing to stay at our hotel and for sharing your feedback about your experience at the Nouvata. Your opinion is highly valued, and we are delighted to learn that you had a pleasant stay with us. It's always heartening to know that we met your expectations. We look forward to welcoming you back again soon. Best Regards, Rachel - Guest Relations, NOUVATA Hotel
by A verified traveler
Posted 6 May 2024
This property is very close to the party clubs on the beach so if you’re in a standard ocean room you won’t get any sleep before 2am!!!
The rooms were in need of a very good scrub and dust.
Water was touch and go as to if you could get a shower or not.
Comment from Hotel Management
7 May 2024 by NOUVATA, Hotel Management
Dear Amanda, Thank you for taking the time to share your feedback with us. We are sorry to hear that you experienced noise disturbances during your stay, and we thank you for bringing these points to our attention. We are aware that the nightclubs located on the pier near the beach play loud music over the weekend. The noise problem is not related to the hotel, but rather to the city. We have sent a letter to the mayor of the city to control the volume of the bars and nightclubs nearby. Please accept our sincerest apologies for any inconvenience that might have affected your comfort during the night. We apologize for the room cleanliness and water supply issues and will take steps to ensure a more comfortable stay for our guests. Your feedback is valuable to us as we strive to improve our services, and we hope to have the opportunity to welcome you back for a better experience in the future. Best Regards, Rachel Guest Relations, NOUVATA Hotel
by A verified traveler
Posted 30 Apr 2024
In the centre of everything; hire car, food, cafes, boutiques, beach, bus stop, etc. Hotel a bit dated but location is exceptional. Beach on the doorstep. Make sure you get the right room on check in. Perfect HUB to eat out or explore surrounds.
Comment from Hotel Management
1 May 2024 by NOUVATA, Hotel Management
Dear Mr Trevor, Thank you for choosing to stay at our hotel and for sharing your feedback about your experience at the Nouvata. We are delighted to hear that despite finding our hotel a bit dated, you still found your overall experience satisfactory. Your feedback is invaluable to us as we continuously strive to maintain and enhance our services. It is wonderful to know that you appreciated our central location, offering convenient access to shops, bus stops, car hire services, restaurants, and being right in front of the beach. We hope you had a fantastic time exploring the area and enjoying delicious meals. We look forward to welcoming you back for another enjoyable stay! Best Regards, Rachel Guest Relations, NOUVATA Hotel
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by NOUVATA, Hotel Management
Dear Mrs Eva Pernille, Thank you for taking the time to share your experience about your recent stay at our hotel. We are committed to providing the best possible experience for our guests, and your comments are essential in helping us achieve this goal. Could you please provide us with more details about the reasons for the score you have given? We would like to understand your concerns so that we can actively work to address them. Your feedback is valuable, and we are here to ensure that you are fully satisfied with our services. Please feel free to share any observations, suggestions, or anything else you believe could enhance your experience with us. We sincerely appreciate your time. Best Regards, Rachel, Guest Relations, NOUVATA Hotel
by A verified traveler
Posted 22 Apr 2024
This once-grand hotel still has a certain charm and has a lovely tropical garden and pool area.
Our premium room was very spacious with a long balcony overlooking the pool and garden, and seaviews too.
There is regular live music in the front bar terrace area, where guests and locals mingle and even dance!
Our only disappointment was having to avoid using the pool Wed-Sat mornings while an aqua aerobics class took place, which was also very loud.
But overall we enjoyed our stay and would recommend the hotel for those who like well-priced quality accommodation.
Comment from Hotel Management
24 Apr 2024 by NOUVATA, Hotel Management
Dear Kerree, We greatly appreciate you taking the time to share your feedback with us. We are thrilled to hear that you enjoyed the charm of our hotel, including the tropical garden, pool area, and the live music at our front bar terrace. We are glad you found your premium room spacious with a beautiful view. We sincerely apologize for any inconvenience caused by the aqua aerobics class and the noise it generated. Your feedback is valuable to us, and we will take it into consideration to improve our guests' experience. We look forward to welcoming you back soon for another enjoyable stay! Best Regards, Rachel - Guest Relations, NOUVATA Hotel
by A verified traveler
Posted 19 Mar 2024
The Nouvata is a nice hotel for what we paid, budget accommodation. We stayed in the Premium Ocean View Room. Room was very neat and clean beside a few tiny ants after our opened food (our own fault). Could do with a waiter/waitress around the pool and some music to liven the place up. Reception was very helpful and check in was quick. Free WIFI a bonus, and speedy too! The hotel is in desperate need of an upgrade. Needs a paint urgently! I would recommend staying at the Nouvata if you are on a budget. We were only there for 3 nights so it was perfect for us.
Comment from Hotel Management
20 Mar 2024 by NOUVATA, Hotel Management
Dear Michael, Thank you for taking the time to share your feedback. We are glad to hear that you found our hotel to be a good value for budget accommodation and that you enjoyed your stay in the Premium Ocean View Room. We apologize for the inconvenience caused by the tiny ants, and we appreciate your understanding. Your suggestions regarding the pool area and music are noted, and we will consider them for future enhancements. We are delighted to hear that you found our reception team helpful, and that the check-in process was quick. We are also pleased that you appreciated the free and fast WIFI service. Your feedback regarding the need for upgrades, is important to us, and we will take it into consideration for future improvements. Thank you for recommending Nouvata for budget travelers, and we hope to welcome you back for another enjoyable stay in the future! Best Regards, Rachel Guest Relations, NOUVATA Hotel
by A verified traveler
Posted 22 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by NOUVATA, Hotel Management
Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We are committed to providing the best possible experience for our guests, and your comments are essential in helping us achieve this goal. Could you please provide us with more details about the reasons for the score you have given? We would like to understand your concerns so that we can actively work to address them. Your feedback is valuable, and we are here to ensure that you are fully satisfied with our services. Please feel free to share any observations, suggestions, or anything else you believe could enhance your experience with us. We sincerely appreciate your time. Best Regards, Rachel, Guest Relations, NOUVATA Hotel
by A verified traveler
Posted 3 Feb 2024
I travel solo and paid for the budget option of the hotel so cannot comment on the higher standard rooms. The budget room was very basic, no lamps beside the bed so you had to turn the light off before you got into bed. No hairdryer. No hand towel.
During my first night there the tap on the toilet system broke and flooded the bathroom and some of the bedroom. I was moved immediately the maintenance man assessed the damage. The room I moved to was across the hall and I achieved a better view - this time of the beach rather than the hotel car park that I had initially. Unfortunately the shower switch tap must have been broken at some stage and not replaced meant that I could only have a bath. That may suit some, but it didn't suit me.
The staff were hit and miss, but most were very accommodating and with the language barrier they did their best to assist.
I did not eat there so cannot comment on the food.
The pool area was pleasant. I did not swim in the pool.
Comment from Hotel Management
5 Feb 2024 by NOUVATA, Hotel Management
Dear Belinda, Thank you for sharing your detailed feedback about your stay with us. We appreciate your honest assessment of the budget option and the challenges you encountered during your visit. We apologize for the inconveniences you faced during your stay. It is regrettable that the shower switch tap issue impacted your experience. We are grateful for your understanding and patience during the room relocation process, and we are glad to hear that it resulted in a better view for you. We also appreciate your understanding regarding the language barrier and the efforts made by our staff to assist you. Your comments will be used to address areas for improvement, particularly in enhancing the communication and service provided by our team. We sincerely hope to have the pleasure of welcoming you again in our property to show you that we can do much better. Best Regards, Rachel. Guest Relations, NOUVATA Hotel
by A verified traveler
Posted 8 Jan 2024
Long queue, check-in - check-out. Lift in poor condition. No baggage trolleys available.
Comment from Hotel Management
8 Jan 2024 by NOUVATA, Hotel Management
Dear David, We appreciate you taking the time to provide feedback on your recent stay with us. We sincerely apologize for the inconvenience you experienced during your visit. We regret that you encountered a long queue during the check-in and check-out process. Your comfort is our top priority, and we understand the importance of a smooth and efficient experience. We will review our procedures and staffing to ensure a quicker and more seamless process for our guests. We have well noted your kind remarks and we will address these issues promptly to enhance the overall guest experience. We value your input, and we hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable stay. Best Regards, Rachel Guest Relations, NOUVATA Hotel
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
20 Feb 2024 by NOUVATA, Hotel Management
Dear Peter, Thank you for choosing to stay at our hotel and for sharing your feedback about your experience at the Nouvata. Your opinion is highly valued, and we are delighted to learn that you had a pleasant stay with us. It's always heartening to know that we met your expectations. We look forward to welcoming you back again soon. Best Regards, Rachel Guest Relations, NOUVATA Hotel
