Hilton Garden Inn Norwalk Reviews

Hello Laura, thank you so much for taking the time to leave such a wonderful review! Your kind words truly mean a lot to us. We strive to create a memorable experience for every guest, and knowing we succeeded for you makes our day.We're so glad you enjoyed your stay. If there's anything we can do to make your next visit even more delightful, please don't hesitate to let us know. We hope to welcome you back again soon!Best,The Hilton Garden Inn Team

Dear Kelly, Thank you for your recent stay and your feedback. While we are grateful you chose to stay with us during your time in town, we're disappointed your experience was not as seamless as it should have been. We sincerely apologize for any inconvenience you experienced due to our front desk staff being overwhelmed. Providing prompt and attentive service is a priority for us, and we take your feedback seriously. Please rest assured that we will look into this and address any staffing issues internally to ensure our team members can better assist our guests during busy periods. Additionally, we will discuss your comment regarding the other employees' lack of engagement with the entire team and see to it that this is taken as a learning opportunity. We deeply regret the issues you encountered with the curtains and blinds in your room. We understand the importance of a good night's sleep and are genuinely sorry for the disruption to your rest. We want you to know that we have noted your concerns and shared them with our maintenance team to ensure the issues you have highlighted are rectified promptly. On a brighter note, we are delighted to hear you found the room clean and appreciated our check-in staff member for his friendly and efficient service, and we will be sure to let the concerned team member know that his hard work and efforts did not go unnoticed. Thank you for sharing your valuable feedback with us. Your insights help us in our efforts to continuously improve our hotel and services for the satisfaction and enjoyment of our valued guests. We look forward to another opportunity to host you more successfully and delight you with a superior experience. Safe travels!Best,The Hilton Garden Inn Team

Dear Marie Therese, Thank you for staying with us at the Hilton Garden Inn and providing honest feedback. We are pleased to know you had a positive overall experience at our hotel, as reflected in your rating. However, we regret the disappointment you experienced with the unavailability of our on-site restaurant service during your stay, and we apologize for any inconvenience caused. Guest comfort and satisfaction are our top priorities, and we appreciate you raising your concern with us, as it allows us to identify improvement opportunities and make the necessary changes for superior guest experiences in the future. As you rightly pointed out, we are within walking distance of restaurants, and we are happy to hear you were able to take advantage of our convenient location to explore alternative dining options. We trust that everything else was to your satisfaction, and we look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Thank you for choosing us. Safe travels!Best,The Hilton Garden Inn Team

Many thanks for the 5 out of 5 rating, Karen! We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are thrilled to hear you had a positive impression of our hotel, rooms, and staff. Providing high-quality accommodations and attentive, responsive service is always our goal, and we are happy to know you enjoyed the rooms and found the beds comfortable and our staff friendly and helpful. Your satisfaction is what drives us, and we eagerly await your next visit and the chance to delight you again. Thank you for choosing the Hilton Garden Inn for your stay in Norwalk. We hope to see you again soon. Safe travels!Best,The Hilton Garden Inn Team

Dear Heather,Thank you for choosing Hilton Garden Inn Norwalk for your recent stay! We're thrilled to know you found our location convenient and our staff friendly. Your positive feedback means a lot to us. We look forward to welcoming you back on your next visit to Norwalk!Best,The Hilton Garden Inn Team

Dear Brooke,Thank you for sharing your recent experience with us. We're delighted to hear that overall, you found your stay enjoyable. However, we are truly sorry to learn about the slipperiness of the pool steps, and we sincerely apologize for any inconvenience or discomfort this may have caused.At our hotel, safety is paramount, and we take your feedback seriously. Rest assured, our team regularly reviews all areas, including the pool, to ensure they meet the highest safety standards. Your observation will be thoroughly looked into.Your well-being and satisfaction are our utmost priorities, and we appreciate you bringing this matter to our attention. We hope to have the pleasure of welcoming you back soon, and we're committed to providing you with a safe and delightful experience on your next visit.Best,The Hilton Garden Inn Team

Dear Linda, Thank you for staying with us at the Hilton Garden Inn and giving us a positive rating. We appreciate your valuable feedback and are pleased to know our clean facilities and friendly staff were highlights of your visit. We strive to create a clean, hospitable, and welcoming environment for our guests, and it's most rewarding to hear that we have done so for you. We are sorry you had difficulties with our Wi-Fi service. We generally have a strong Wi-Fi signal, so there must have been an issue on this particular occasion. Rest assured that we will investigate this and contact our network provider to ensure this was just a one-off incident. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to make the next stay perfect for you. Thank you for making us your hotel of choice on this journey. Safe travels!Best,The Hilton Garden Inn Team

Dear Gina, Thank you for staying with us in Norwalk and taking the time to share your feedback. We are continuously working to improve our facilities and services, and your feedback is helpful, as it allows us to identify areas for improvement and enhance the overall experience for you and other guests in the future. We strive to maintain a clean environment for our guests' comfort, and we are grateful that you have acknowledged our efforts in this regard. However, we regret that you did not experience the usual level of satisfaction that other guests have with their stays with us, especially with the room furniture and updates. We understand the importance of maintaining a fresh look and feel for the property and undertake periodic renovations/repairs as part of the hotel's routine upkeep. We appreciate you sharing your honest opinion, and we have forwarded your comments to our dedicated management team for review and consideration. We hope you'll consider us again when you're back in the area, as we are eager to share a superior experience and showcase the improvements we have made based on your feedback. Thank you for choosing us for your lodging needs on this journey. Safe travels!Best,The Hilton Garden Inn Team

Thank you for awarding us a perfect 5/5 rating, John - it's much appreciated! We are delighted you had a pleasant stay at the Hilton Garden Inn in Norwalk. We hope everything was in order and you had easy access to your essentials. Your satisfaction is important to us, and we're glad we met your expectations on this visit. We hope to see you again soon for another enjoyable experience. Safe travels!Best,The Hilton Garden Inn Team