Ratings based on 982 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Spearman
Posted 14 May 2024
An enjoyable experience
Comment from Hotel Management
14 May 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
Hi Elaine, we're thrilled to hear that you had an enjoyable experience during your stay! Providing our guests with a positive and memorable stay is our top priority. Thank you for sharing your feedback, and we hope to welcome you back for another enjoyable stay in the future!- The Staff at Holiday Inn Express Syracuse Airport
by A verified traveler
Posted 14 May 2024
The area was clean and well maintained
Comment from Hotel Management
14 May 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
Joseph, we're pleased to hear that you found our hotel clean and well-maintained during your stay. Our team takes pride in ensuring a pleasant environment for our guests. Thank you for sharing your feedback, and we look forward to earning 5 stars on your next visit!- The Staff at Holiday Inn Express Syracuse Airport
by A verified traveler
Posted 13 May 2024
close to airport funky area
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
12 May 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
We're sorry to learn that your experience didn't meet expectations. Your feedback is important to us, and we apologize for any inconvenience caused. If you're open to it, we'd appreciate the chance to make amends during a future visit.- The Staff at Holiday Inn Express Syracuse Airport
by A verified traveler from Westland
Posted 9 May 2024
Nice hotel near the airport perfect for late night arrival, or night before flying out. Certainly would and will stay there again.
Comment from Hotel Management
12 May 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
Thank you for your kind words! We're delighted to hear that you had a pleasant stay with us and found our location convenient for late-night arrivals and early flights. We look forward to welcoming you back on your next visit. Safe travels!- The Staff at Holiday Inn Express Syracuse Airport
by A verified traveler from Hammond
Posted 9 May 2024
Check in clerk didn’t record wake up call.
Comment from Hotel Management
12 May 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
Hi Rosemary, thank you for your review! We apologize for any inconvenience caused and will share your feedback with our team. We hope to welcome you back for a much-improved stay in the future.- The Staff at Holiday Inn Express Syracuse Airport
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
12 May 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
Thank you for taking the time to leave a 4-star review! We appreciate your feedback and are glad that you enjoyed your stay overall. If there are any specific areas where we can improve and earn that fifth star next time, please don't hesitate to let us know. We look forward to welcoming you back for an even better experience in the future!- The Staff at Holiday Inn Express Syracuse Airport
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
5 May 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
Hi Rhonda,Thank you for your 5-star rating! We're delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!-The Staff at Holiday Inn Express Syracuse Airport
by A verified traveler
Posted 29 Apr 2024
Avoid this Dirty and smelly hotel.
Comment from Hotel Management
30 Apr 2024 by Staff at Holiday Inn Express Syracuse Airport, Hotel Management
We're sorry to hear about your disappointing experience. Cleanliness is a top priority for us, and we apologize for falling short of your expectations. Your feedback is valuable, and we'll address the issues to ensure a better experience for our guests in the future. If you're willing to give us another chance, we'd love the opportunity to provide you with a more pleasant stay.- The Staff at Holiday Inn Express Syracuse Airport
by A verified traveler
Posted 26 Apr 2024
Check in took forever. The hot food at the breakfast buffet was at best lukewarm.
Comment from Hotel Management
28 Apr 2024 by The Staff at Holiday Inn Express Syracuse, Hotel Management
Hi Sandra, we apologize for the delays you experienced during check-in. Your feedback is valuable, and we will address these issues to improve our service and offerings. Please know that we take your concerns seriously, and we appreciate your patience and understanding. We hope to have the opportunity to provide you with a better experience on your next visit, and we hope to earn your 5 stars.- The Staff at Holiday Inn Express - Syracuse Airport
