Ratings based on 1,763 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
We have the following suggestions: you should be able to make reservations for dinner at each of the restaurants; there should be more variety for pescatarian/vegan meals; low sodium offers; a bar closer (we were in palapa #75) to the beach; towels: some people need more than two towels - I needed one for my back, one for my knees, one to lay on, one to elevate my leg, there shouldn't be a limit on towels.
We went to the steakhouse on Friday, 5/24. We arrived at 6 and left at 9. The wait for the main cause was too long. In addition, there were 4 to 5 weddings and because of this, some of the restaurants were closed to accommodate them.
The room had a mustiness the whole week we were there, especially the drawers.
The shows were good at the Palace and Antillas.
The music at the club was too loud according to my husband and my watch.
by A verified traveler
Posted 27 May 2024
Property was clean many dining options.
by A verified traveler
Posted 27 May 2024
The housekeeping was a little off this stay. I had to call 5 times to tell them we had no shower gel. They never brought it. Also they didn’t leave wash clothes. The tissue box was empty. Very disappointing.
by A verified traveler
Posted 24 May 2024
Nestled in the heart of a breathtaking tropical paradise, the Riu Palace Resort is the epitome of luxury and relaxation. Renowned for its stunning beachfront location, this resort offers guests a picturesque escape with its powdery white sands and crystal-clear turquoise waters. The beach, stretching as far as the eye can see, provides an ideal setting for sunbathing, leisurely strolls, or indulging in a variety of water sports. Whether you're lounging under a swaying palm tree or exploring the vibrant marine life through snorkeling and scuba diving, the beach at Riu Palace promises an unforgettable experience.
The culinary offerings at Riu Palace are nothing short of extraordinary. With a diverse array of dining options, the resort caters to every palate. From sumptuous international buffets to exquisite à la carte restaurants, the food is a gastronomic delight. Guests can savor authentic local dishes, fresh seafood, and gourmet international cuisine, all prepared by talented chefs who use the finest ingredients. Each meal is an adventure, whether you are enjoying a casual beachside lunch or a formal dinner in an elegant setting.
What truly sets Riu Palace apart, however, is its exceptional staff. The team at Riu Palace goes above and beyond to ensure that every guest feels welcomed and pampered. Their warm hospitality and attentive service create an atmosphere of genuine care and comfort.
by A verified traveler
Posted 24 May 2024
I enjoyed my stay at this property. The staff was amazing. My view was amazing. The ocean was amazing. I would definitely recommend it. The people just was really really good way to spend my birthday.
by A verified traveler
Posted 23 May 2024
Enjoyed our stay. When I arrived I did not get the room I requested and things were not working. Got different room the next day and had no other issues. Would stay again
by A verified traveler
Posted 23 May 2024
The property was easy access to all the restaurants and bars nearby. All-around security was a big plus! We felt safe overall.
by A verified traveler
Posted 23 May 2024
Love the RIU. Rooms could use some updates. But. Who stays in the room all day anyway?
by A verified traveler
Posted 23 May 2024
Dining experience was awful. You could not make reservations and when we would go around 7pm to eat they would be “full” and could not accommodate us. We paid for an “all inclusive” stay but ended up going to town and paying to eat out at restaurants. The only way to get into our hotels restaurants is if you wait an hour before they open and then wait additional time to be seated. What a waste of your time. Also the elevator was broken so we had one operating the whole time so it would take 10 minutes to get on it and would stop at every floor. Horrible. Staff was rude in general and just
Poor experience and I use to love this hotel. Won’t be back.
Comment from Hotel Management
24 May 2024 by Hotel Riu Palace Aruba, Hotel Management
Dear María,Thank you very much for staying with us.We are very sorry to read of your dissatisfaction. As all guests are valuable to us, we regret to read that you did not enjoy some aspects of your stay. Please accept our apologies for any inconvenience.We will do our best to work on these issues and hope to have the opportunity to welcome you back in the future to impress you.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager
by A verified traveler
Posted 23 May 2024
Everything was great would recommend just didn’t like elevators being down
