Ratings based on 1,263 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Food was horrible and will never pay that much again. We ate out every day
by A verified traveler
Posted 27 May 2024
Barcelo Aruba is a very nice place but the all inclusive part is a little over rated. One thing I noticed is that after the lobby lounge bar finished a bottle of liquor they wouldn’t open a new bottle that night. I think that was really cheap on there part being that you have a place that’s pretty much fully occupied. The other thing is that I was very upset to go up to my room while it was being cleaned and over heard one of the ladies complaining to one of the other ladies about how these people don’t care about them. I did forget to leave a tip for the room service and I approached her while she was closing my room door and told her that I’m sorry. I gave her $5 and a hug and told her that I appreciate their hard work. When I entered the room the bed wasn’t made and she didn’t replace all the towels that I’m suppose to have. If you been to an all inclusive resort in Aruba you know how much it cost. It’s a very expensive trip to go on. The room wasn’t worth the money I paid for it. The soap dispenser didn’t work, the ceiling fan didn’t work, the ironing board was a mini bed one, the hair dryer suck, the vent for the AC filter had a annoying rattle noise, the door chest that the tv was on was falling off and the room service didn’t bother dusting as well. The pool drinks are watered down and not worth drinking.
Comment from Hotel Management
28 May 2024 by The Management/ Equipo Barceló Aruba, Hotel Management
Dear Hilda,We appreciate that you took the time to share your experience with us.We regret to hear about the issues you encountered with the availability of certain liquors at our lobby lounge bar and assure you that we aim to provide a generous selection of premium drinks as part of our all-inclusive experience. We also apologize for any discomfort you may have experienced from overhearing a private staff conversation; this is certainly not indicative of the high standards of hospitality we strive to uphold.Our team is disheartened to learn of your dissatisfaction with your room's readiness and the condition of amenities. Please rest assured that we typically receive high marks for our accommodation standards, and we regret that we did not meet these during your visit. We will certainly review your comments with our housekeeping team to ensure our rooms are impeccably maintained and all equipment is in perfect working order.On a positive note, we are pleased to see our commitment to room cleanliness met your expectations, and we're grateful that you found our service commendable. We take pride in our staff's dedication to providing warm and attentive service to all our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management/ Equipo Barceló Aruba
by A verified traveler
Posted 26 May 2024
Bad customer service property is old
Comment from Hotel Management
27 May 2024 by The Management/ Equipo Barceló Aruba, Hotel Management
Dear Ariel,Thank you for taking the time to share your feedback.We are deeply saddened to hear that your experience did not meet the high standards we strive to uphold. Your comments regarding the condition of our property have been noted, though we take pride in our resort's maintenance, ensuring a welcoming environment for all our guests. Our team is dedicated to providing exceptional service, and we regret that we seemed to fall short during your stay. While our room amenities aim to offer comfort and convenience, we are sorry to hear they did not align with your expectations.We continually endeavor to ensure our guests have a delightful and memorable stay with us, enjoying the array of features such as our all-inclusive dining options, the beautiful Palm Beach location, and various entertainment activities.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,The Management/ Equipo Barceló Aruba
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Barceló Aruba Management, Hotel Management
Dear Ardian, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,
by A verified traveler
Posted 21 May 2024
Exceptional staff. Always joyous and smiling.
Comment from Hotel Management
23 May 2024 by The Management/ Equipo Barceló Aruba, Hotel Management
Dear Nicholas, Thank you very much for your kind feedback.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to welcoming you back for another memorable experience.Best wishes,The Management/ Equipo Barceló Aruba
by A verified traveler
Posted 21 May 2024
I loved the Barcelo as far as excellent food and staff. Unfortunately we had to call maintenance 2 out of the 4 nights we were there. Once at midnight and once at 3:30am. Our a/c was leaking/dripping on the floor. The building needs some updates as far as a/c. Our room felt damp and all clothes needed to be washed once home that were in the closet as they smelled musty. I also thought they needed more chairs by the pool. Unless you got out there by 7:15am to put towels to claim you were out of luck. I do think the price for an all inclusive was very fair.
Comment from Hotel Management
22 May 2024 by The Management/ Equipo Barceló Aruba, Hotel Management
Dear Gina,We appreciate that you took the time to share your experience with us.We regret to hear about the inconveniences you faced with the air conditioning in your room and the resulting dampness that affected your comfort. Please rest assured that we take our guests' comfort very seriously and while such instances are rare, we are looking into ensuring the effectiveness of our climate control systems. Additionally, we acknowledge your comments regarding the pool chairs and understand that at times, demand can exceed availability. We are constantly striving to balance guest needs with the space available.It is delightful to learn that you were pleased with our diverse culinary offerings and the attentive service provided by our staff. We are also glad to hear you found the all-inclusive price to be fair, reflecting our commitment to providing value to our guests. Your enjoyment of these aspects of your stay with us at Barceló Aruba - All Inclusive is truly gratifying to note.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management/ Equipo Barceló Aruba
by A verified traveler
Posted 20 May 2024
I enjoyed the activities around but the food was disappointing. Other than the rice cooked in milk had local cultural flare and flavor. Everything else seemed to be a replica of other cultures and nothing native.
Comment from Hotel Management
22 May 2024 by The Management/ Equipo Barceló Aruba, Hotel Management
Dear Nicole,We appreciate that you took the time to share your experience with us.We regret to hear that our culinary offerings did not meet your expectations. Our intention is always to present a diverse menu that reflects both international flavors and the rich culinary heritage of Aruba, and we are sorry if we fell short in delivering this experience to you.It is heartening, however, to know that you enjoyed the activities available and the condition of our hotel. We also take pride in our room amenities, and we are pleased that they contributed positively to your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management/ Equipo Barceló Aruba
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
23 May 2024 by Barceló Aruba Management, Hotel Management
Dear Ervin, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
23 May 2024 by Barceló Aruba Management, Hotel Management
Dear Christina, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,
by A verified traveler from Downey
Posted 18 May 2024
Beautiful beach
Comment from Hotel Management
20 May 2024 by The Management/ Equipo Barceló Aruba, Hotel Management
Dear Miguel, Thank you very much for your kind feedback.We regret to hear that the room amenities did not entirely meet your expectations. At Barceló Aruba - All Inclusive, we strive to provide the most comfortable and satisfying stay for our guests, and we take your feedback seriously as it helps us to continuously improve.It is delightful to learn that you enjoyed our beautiful beach and were satisfied with the cleanliness of our rooms, the overall hotel condition, and the service provided by our dedicated team. These are aspects that we are particularly proud of and work hard to maintain, ensuring our guests have a truly memorable experience at our resort.We look forward to welcoming you back for another memorable experience.Best wishes,The Management/ Equipo Barceló Aruba
