Ratings based on 115 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Mar 2024
by A verified traveler
Posted 28 Apr 2023 on Hotels
by A verified traveler
Posted 16 Jan 2023
by A verified traveler
The smell
Posted 25 Aug 2021 on HotelsThe dorm smells like old people. I m glad i only stayed for one night instead of two which was my original plan.
Comment from Hotel Management
19 Sep 2021 by Suzuki/Manager, Hotel Management
Were very sorry, an apologyfor the missed of our room cleaner,we will make sure this will not happen thank you for kind consideration keep safe!
by A verified traveler
Posted 7 May 2021
Great ideal for staying in the nature
Comment from Hotel Management
11 May 2021 by Suzuki/Manager, Hotel Management
Thank you so much for perfect rating also for staying with us keep safe.
by A verified traveler
Posted 8 Dec 2019
WiFi didnt work well. hot water wasnt available. it was poor handled and ill never use this hotel again in the future.
Comment from Hotel Management
8 Dec 2019 by Suzuki, Hotel Management
Were very sorry, our wifi is stable and sometimes due to windy is not stable, again were very sorry. Hoping for kind consideration.
by A verified traveler
Posted 4 Nov 2019 on Wotif
Comment from Hotel Management
5 Nov 2019 by Best Regards, Hotel Management
Thank you so much for staying with us, hope you enjoy Nikko!
by A verified traveler
Posted 29 Sep 2019
the meals were great & located close to some hot springs
Comment from Hotel Management
30 Sep 2019 by Suzuki/Manager, Hotel Management
Thank you so much for perfect rating, enjoy the rest of your journey thank you again.
by A verified traveler from Taito, JP
Posted 21 Apr 2019
There were giant Japanese carpenter ants everywhere in the dining area, crawling around the sugar bowl, running up and down the carafe of maple syrup, it was insane. I’ve never seen ants that big, dozens of them. The only shower is a public bath that looked like it had never been cleaned. I took a shower in the morning and there was bath water in the bath with an iridescent film and dead bugs floating on it (perhaps a result of people staying who don’t know Japanese bath ettiequte? Or perhaps the bath water hadn’t been changed nor the bath cleaned in ages). Fortunately the door did lock so I was able to have a quick private shower, but I noticed that there was a large amount of mold flecks all over the wooden ceiling. The towel provided was just a wash cloth. The bed, however was clean and very comfortable and the curtains did a good job of shutting out the light. I was lucky to be the only one staying in the dormitory but I imagine it would have felt private even if I wasn’t. Loud music was played in the common area until around 10pm, and it seemed to be a sixty minute playlist on repeat, I heard the same songs a few times. The staff was very polite and attentive, they were the primary good feature of this lodging. The breakfast served was delicious despite the ants. I left a back up battery in the dorms and tried to reach the hotel 3 ways (Facebook, their website, and by phone from my next hotel) and was unable to get a response so I’ve written it off as lost for good.
Comment from Hotel Management
2 Jun 2019 by Suzuki, Hotel Management
Were very sorry for what happen, sorry too for late response.
We will do our best to make it better thank you.
by A verified traveler
Posted 22 Oct 2018
Staff are nice and give us free ride to Tobu station
