Ratings based on 455 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fremont
Posted 7 Apr 2024
Clean and spacious room, great buffet, great price
Comment from Hotel Management
27 Apr 2024 by Kinugawa Onsen Hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel.We are pleased to hear that you spent a pleasant time with us.We will strive to satisfy our customers in the future.We look forward to your next visit and appreciate your comments at this time.
by A verified traveler
Posted 6 Apr 2024
Amazing staff!!! It is a little tricky to find and take “public transportartion and trains” and if you arrive to Nikko very late in the evening past 6 there will be no Taxis available.
They will look after your needs and accomodations all the time. They were able to pick us up from the train station since we were in despair basically… and a little lost after a very long traveling day. They even helped us with dinner since we were really late and to coordinate a taxi service for the next day!!!
I wished i could ve stayed longer to relax more. The breakfast and dinner buffet is a loooooot of food for everyone and a great variety of desserts as well. The reflexology therapy was great although for an additional fee. The have public and private onsen experiences as well.
Great place! Great staff!!! Yuka was amazing!!! And all the staff very caring and accommodating even in the dinnning room. Everyone smiles and always in a good mood and attitude.
Comment from Hotel Management
27 Apr 2024 by Kinugawa Onsen Hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel.I honor that you praise staff service and food of buffet.We are pleased to hear that you spent a pleasant time with us.We strive every day to ensure that our guests have a comfortable stay from their arrival to their departure.We look forward to your next visit and appreciate your comments at this time.
by A verified traveler
Posted 29 Mar 2024
Staff were very nice and helpful! Loved the experience at this hotel.
Comment from Hotel Management
21 Apr 2024 by Kinugawa Onsen Hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel.We are glad you enjoy a Japanese hot spring.We will strive to satisfy our customers in the future.We look forward to your next visit and thank you for your writing comments.
by A verified traveler
Posted 22 Mar 2024
Fantastic property. Great service, good, and amenities. Wonderful onsen.
Comment from Hotel Management
7 Apr 2024 by Kinugawa Onsen Hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel.We are glad you enjoy a Japanese hot spring.We will strive to satisfy our customers in the future.We look forward to your next visit and appreciate your comments at this time.
by A verified traveler
Posted 13 Mar 2024
All the staffs r nice n professional. Room is beautiful n the view is nice.
Comment from Hotel Management
5 Apr 2024 by Kinugawa Onsen Hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel.We are pleased to hear that you spent a pleasant time with us.We will strive to satisfy our customers in the future.We look forward to your next visit and appreciate your comments at this time.
by A verified traveler
Posted 26 Feb 2024 on Hotels
We stayed one night. We had good experiences.
Comment from Hotel Management
27 Mar 2024 by Kinugawa Onsen Hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel.We are pleased to hear that you spent a pleasant time with us.We will strive to satisfy our customers in the future.We look forward to your next visit and thank you for your writing comments.
by A verified traveler
Posted 14 Dec 2023
by A verified traveler
Posted 26 Sep 2023
Very good food and very clean room.
Loved onsen
Comment from Hotel Management
22 Oct 2023 by Kinugawa Onsen Hotel, Hotel Management
Thank you for your staying with Kinugawa Onsen Hotel.We are pleased to hear that you spent a pleasant time with us.We will strive to satisfy our customers in the future.We look forward to your next visit and thank you for your writing comments.
by A verified traveler
Posted 13 Sep 2023 on Hotels
by A verified traveler
Posted 25 Jun 2023
What an amazing place! They had everything! The Onsen (bath) was quite an experience. I highly recommend this Onsen hotel. The area around here is also amazing. We visited Edo Wonderland and the shrine at Nikko. We also rode a ropeway within walking distance and took a taxi to a nearby waterfall.
Comment from Hotel Management
24 Jul 2023 by Kinugawa Onsen Hotel, Hotel Management
Thank you for staying at Kinugawa Onsen Hotel.We are pleased to hear that you were satisfied with your stay at our hotel.Kinugawa is a place where you can enjoy natural scenery of the four seasons, so if you have a chance, please visit us again. Thank you for your comment.
