Ratings based on 377 Verified Reviews

4.6 out of 5
87% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 14 Dec 2023
Interior of the hotel was excellent. The staff was excellent also. Our room was very nice with lots of room but we did have a room with a private onsen. We had a room with a view of the river which was nice but several abandoned buildings along the river.
4 out of 5
by A verified traveler from Chicago

Posted 25 Oct 2023
Great view
5 out of 5
by A verified traveler

Posted 22 Oct 2023
Nice and relaxing. Plenty to do on property and the baths were great
5 out of 5
by A verified traveler

Very relaxing

Posted 22 Oct 2023 on Hotels
Great food and facilities. A little tricky to get to, but there is a shuttle bus if you arrange ahead of time. Wish we had more time here.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Aug 2023
5 out of 5
by A verified traveler

Posted 9 Jul 2023
Nice buffet and staff service was excellent. Baby friendly hotel as well.
5 out of 5
by A verified traveler

Posted 15 Jun 2023
The room was clean, spacious, well stocked with all kinds of teas, and comfortable. The outdoor bath was so beautiful. Food was amazing and staff super friendly and helpful. We had a great stay.
5 out of 5
by A verified traveler

Stay here if you want an Onsen experience in Nikko

Posted 2 Jun 2023 on Hotels
Very nice hotel with incredible buffet for dinner and breakfast. Staff are so attentive and helpful. Hotel is by the river with constant calming babbling sound. Within walking distance to the Kinugawa Koen station. As we were walking toward the front entrance, the staff came out from the inside to greet us and guide us to the checkin counter. How nice is that! The Public bath is very nice even with different brands and types of shampoo and products to choose from. There are bath robes of various sizes to choose from in the room. We stayed at a traditional room. When we returned from dinner, the beds were already made on the tatami. And the buffet, oh man, is so impressive both in variety and taste. So glad we picked this place to stay!
5 out of 5
by A verified traveler

Posted 1 May 2023
Everything is fine. No complain at all.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Dec 2022 on Hotels
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