Ratings based on 975 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Service was good but definitely needs work done.
Comment from Hotel Management
28 May 2024 by Ariana S , Hotel Management
Hello, THE QUALITY HOTEL is interested to know a little bit about how your stay was and apologize for the unpleasant experience you shared with our hotel. Customer satisfaction is important to us, so we would like you to contact the hotel directly to discuss your stay and see if we can address any issues during this stay.
by A verified traveler
Posted 27 May 2024
It was a good stay
Comment from Hotel Management
28 May 2024 by Ariana S , Hotel Management
It makes us happy to know that your stay here was to your complete liking. For Quality Hotel the satisfaction of the customers is paramount, and we will continue working to meet your highest expectations, See you next time!
by A verified traveler
Posted 27 May 2024
Great location
by A verified traveler
Posted 27 May 2024
Location was ideal to the Falls. The desk staff was very helpful and friendly.
Comment from Hotel Management
28 May 2024 by Ariana S , Hotel Management
It makes us happy to know that your stay here was to your complete liking. For Quality Hotel the satisfaction of the customers is paramount, and we will continue working to meet your highest expectations, See you next time!
by A verified traveler
Posted 27 May 2024
Room are dirty, un dust, the dinner room dirty.
Comment from Hotel Management
29 May 2024 by Ariana S , Hotel Management
Thank you for sharing your concern. I apologize for the unpleasant experience you shared with our hotel. customer satisfaction is paramount, and we will continue working to meet your highest expectations.
by A verified traveler
Posted 25 May 2024
Comfortable
Comment from Hotel Management
25 May 2024 by Ariana S , Hotel Management
Glad you gave us a shot and you scored us so well. Thank you for your positive review, if you are traveling in the Niagara Falls area again, we hope you choose our property for your accommodations. Have a great day!
by A verified traveler
Posted 23 May 2024
Clean big room breakfast was free and good but need meat and scrambled eggs
Comment from Hotel Management
29 May 2024 by Ariana S , Hotel Management
Thank you for sharing your concern. I apologize for the unpleasant experience you shared with our hotel. Customer satisfaction is paramount, and we will continue working to meet your highest expectations.
by A verified traveler
Posted 23 May 2024
It was nice .
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 22 May 2024
Very close to the falls, casino, and dining. They advertise that there is a Keurig in the rooms, so brought my favorite brew from home. The machine didn't work. They brought a 2nd one, same thing, then a 3rd. Still no go. The downstairs layout is odd. There is a bar adjoining two fast food restaurants. So, you have to order from separate venues instead of putting items on same order. Breakfast is in the same area. It was a nice breakfast on the Sunday I was there, but rather skimpy the other days. The facility itself seems run down. On more than one occasion, I heard staff sounding upset about others.
Comment from Hotel Management
25 May 2024 by Ariana S , Hotel Management
The Quality Hotel wants to apologize for your experience during your stay. We will continue working to meet your highest expectations!
