Ratings based on 952 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Very clean and the staff was amazing.
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!
by A verified traveler
Posted 25 May 2024
Was disappointed there was no coffee available to purchase at 7 on graduation Saturday. Was told there is a Dunkin’ Donuts down the road. I did like the happy hour at the lounge.
Comment from Hotel Management
26 May 2024 by Sonesta Select Management, Hotel Management
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay. We apologize there was no coffee available as it should be at any time of the day. This will be addressed with the front desk and restaurant staff.
by A verified traveler
Posted 25 May 2024
They gave me a key to a room that was being occupied. I went back and told them that the room was already occupied. Next room was not clean. There were still bits of candy and paper left on the carpet. The TV didn't work. The person that came to the replaced the remote and when it still didn't work ,he pulled the whole dresser away from the wall, only to find out ot wasn't plugged into the wall. I had no TV the day I checked into the hotel and the problem was never resolved until the morning before I checked out.
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Thank you for staying with us. We appreciate your feedback and apologize for any inconvenience you may have experienced. Please let us know if you would like to discuss this any further.
by A verified traveler
Posted 24 May 2024
Everything is good except at bight noisy from street
Comment from Hotel Management
26 May 2024 by Sonesta Select Management, Hotel Management
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!
by A verified traveler from Dover
Posted 23 May 2024
Overall good stay
Comment from Hotel Management
23 May 2024 by Sonesta Select Management, Hotel Management
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again if you choose to stay in the future!
by A verified traveler
Posted 21 May 2024
everything is good
Comment from Hotel Management
22 May 2024 by Hotel Management, Hotel Management
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay with us!
by A verified traveler
Posted 20 May 2024
Worst service. I arrived on Friday night the guy who was there, did not even say good evening, horrible attitude, I asked for a crib for my baby and they told my husband to go downstairs and get it himself. then on Saturday morning my husband ask the lady who was at the front desk, at what time they open the mini shop they have she answered with a bad attitude “they already close” it was 9am and they closed the area where they sell coffee and yorgourt. All the staff even On Sunday when we were leaving another lady at the front desk with a horrible attitude. Worstttt service in my whole life.
Comment from Hotel Management
20 May 2024 by Sonesta Select Management, Hotel Management
Thank you for staying with us. We appreciate your feedback and apologize for any inconvenience you may have experienced. After checking with the staff, the restaurant had not closed early on Saturday or Sunday so I'm not sure what time this had taken place. Our hours are posted online as well as in the key packet insert our guests receive at check in with the hotel information on it. As far as the employees you had encountered, I am passing this information on to my Front Office Manager to look into. Again, we apologize for any inconvenience you may have encountered during your stay.
by A verified traveler
Posted 17 May 2024
The lady at the front desk was friendly and helpful. Room was clean and i slept comfortably.
Comment from Hotel Management
20 May 2024 by Sonesta Select Management, Hotel Management
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!
by A verified traveler
Posted 17 May 2024
Limited service. Room was cleaned only one in three days. Area is quiet but nothing around.
Comment from Hotel Management
20 May 2024 by Sonesta Select Management, Hotel Management
Thank you for staying with us. We appreciate your feedback. Our housekeeping does stayover cleaning service every day unless a guest requests it to not be done or if the dnd sign in on the door. However, we apologize for any inconvenience this may have caused.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by Sonesta Select Management, Hotel Management
Thank you for staying with us. We appreciate your feedback and are glad you enjoyed your stay!
