Ratings based on 966 Verified Reviews
2.8 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Very nasty in disrespectful
by A verified traveler
Posted 29 May 2024
Remodel whole hotel
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Leopaldo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWARK - UNIVERSITY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 18 May 2024
N/A
Comment from Hotel Management
21 May 2024 by Oniel Rediresponse Specialist , Hotel Management
Thank you Jackie, for taking the time to write a review of your stay at the Red Roof Inn & Suites Newark - University. We appreciate your 4/5 rating, however, In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Aagna, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Newark - University and I are saddened to see your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler from Warner
Posted 26 Apr 2024
Comment from Hotel Management
19 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Janet, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWARK - UNIVERSITY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 26 Apr 2024
The 1 thing that I liked is that the Housekeepers obviously did the best they could do to present the room. However, upon my return Thursday evening I saw that there were various pitbulls upon the property. I called the office and was told that it is a pet friendly environment. If I had known this; I would have never reserved a room. I do not believe that pitbulls should be at a Hotel. I could also see that people are living there on a consistent basis. There are drug atticks and all sorts of trouble makers residing at this property. It was absolutely horrible. I will not be returning and I would never recommend this Hotel to anyone.
Comment from Hotel Management
27 Apr 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Crystal,Your 1/5 score of our RED ROOF INN & SUITES NEWARK - UNIVERSITY is saddening to see. You've expressed that you were displeased with our hotel being a pet friendly facility and you've indicated that you encountered some distasteful situations while with us. Please note that this is not a reflection of our Red Roof Inn or that standards that we uphold. I have escalated your claims to have them reviewed. Please note that Red Roof is a pet friendly brand, and pets are always free at our facility. We wish you the best in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
19 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Shannon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES NEWARK - UNIVERSITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 21 Apr 2024
Room and hallway smelled. Bathroom was outdated and did not look clean.
Comment from Hotel Management
22 Apr 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Kathryn, Thank you for leaving your feedback after your experience at RED ROOF INN & SUITES NEWARK - UNIVERSITY. Regarding the unpleasant smelling hallway, and the unclean and outdated bathroom, we apologize for the unfavorable experience. At Red Roof, we want you to have confidence in our ability to eliminate similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Apr 2024
Roaches in the room maybe due to old property
Comment from Hotel Management
18 Apr 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Elizabeth, I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES NEWARK - UNIVERSITY. I was saddened to read that your stay fell short of your expectations due to the insects you reported. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oshane Red Roof Management RediResponse Specialist
