Ratings based on 992 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Kathy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Wilmington - Newark and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler from bellmore
Posted 6 May 2024
We called ahead to verify our reservation and to verify we could pay when we arrived. We let them know we would arrive late. When we got there at 11:30pm we were told there was no rooms available and because we didn't pay in advance they did not hold our room
Comment from Hotel Management
8 May 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Brian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WILMINGTON - NEWARK. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with your room not being held for late arrival even though this was communicated ahead of time. We apologize for this issue and the inconvenience it caused. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 29 Apr 2024
After I reserved a room on Expedia I got there to check in and they gave me several different excuses but it came down to they did not set aside a room for me They tried blaming me. Very unprofessional and unethical business practices.
Comment from Hotel Management
30 Apr 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Darci. The team at our Red Roof Inn PLUS+ Wilmington - Newark was saddened to see that we failed to provide you with a satisfactory stay. You stated that the unprofessionalism described and you not being able to reserve a room hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Apr 2024
by A verified traveler
Posted 18 Apr 2024
Decent place. Quiet for decent sleep
Comment from Hotel Management
18 Apr 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Orlando, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ WILMINGTON - NEWARK regarding the quiet area. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Mar 2024
The bed was comfortable and clean, the A/C worked well, but the room had a strange smell, possibly a smoking room when I asked for non-smoking, not sure. The room furniture is very old and falling apart, drawers do not open/close well, vinyl falling off the particle board. No one answered when I called the front desk. It was ok for a one night stay.
Comment from Hotel Management
29 Mar 2024 by Recordo, Rediresponse Specialist, Hotel Management
Dear Jessica,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the RED ROOF PLUS+ WILMINGTON - NEWARK. I'm happy you were pleased with our comfortable bed, cleanliness, and our good A\C. However, you stated our furniture were damaged, and the room had a foul odor. I'm sorry to hear that you weren't able to get a response from the front desk so that someone could have address your issues. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler from BROOKLYN
Posted 11 Mar 2024
I'm not a fan of the sink outside of the bathroom. The pictures of the rooms don't show this detail. I probably would have skipped this motel when deciding on where to stay
Comment from Hotel Management
12 Mar 2024 by Olivia RediResponse Specialist , Hotel Management
Thank you, Kim, for telling us about your stay at the Red Roof Inn PLUS+ Wilmington - Newark. The situation you described regarding the sink outside of the bathroom is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
22 Mar 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Debbie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WILMINGTON - NEWARK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 1 Jan 2024
I was surprised no microwave.
by A verified traveler
Posted 23 Dec 2023
Great location
Comment from Hotel Management
25 Dec 2023 by Oniel Rediresponse Specialist, Hotel Management
Hi Judith,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Wilmington - Newark. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's location. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
