Ratings based on 970 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Liked the convenience of the location. Disliked the shower pressure in our bathroom. Overall a great experience.
by A verified traveler
Posted 31 May 2024
Smelly room
Comment from Hotel Management
1 Jun 2024 by Hotel Management , Hotel Management
Dear Boss, Thank you for your brief feedback. We sincerely apologize for any concerns about cleanliness during your stay. We understand how important it is to have clean and comfortable accommodations. This is not the experience we aim to provide our guests. Your feedback is invaluable, and we are committed to addressing the concerns you encountered to improve our services. We hope you will give us another opportunity to offer you a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 31 May 2024
Hallway carpet is FILTHY.
Comment from Hotel Management
31 May 2024 by Hotel Management , Hotel Management
Dear Ibitoye, We sincerely apologize for the condition of the hallway carpet during your stay. It is distressing to hear that it did not meet your expectations of cleanliness. Please know that maintaining a pristine environment is our top priority, and we are actively addressing this issue to ensure it does not recur. We understand the importance of a comfortable and hygienic atmosphere for our guests and are committed to enhancing our standards. We hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 30 May 2024
by A verified traveler
Posted 24 May 2024
I fell rushed to leave by the staff
Comment from Hotel Management
24 May 2024 by Hotel Management , Hotel Management
Dear Nonkar, We sincerely apologize for your experience during your stay. It is our priority to ensure all guests feel welcome and comfortable, and we regret that our staff rushed you. Your feedback is important to us, and we will address this issue with our team to prevent it from happening again. We appreciate your feedback and hope you will give us another opportunity to provide you with a more relaxed and enjoyable stay. Thank you for bringing this to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 21 May 2024
Waited over 45 mins for a staff member to come to the front once she came she had no regard of the wait time . While waiting a lot of traffic in and out I smelled lots of cigarette and weed smoke I definitely felt unsafe someone kept knocking on my door and running. The room was not well kept and I woke up with a huge allergic reaction not to mention parking was almost impossible
Comment from Hotel Management
22 May 2024 by Hotel Management , Hotel Management
Dear Esmerlin, We sincerely apologize for the issues you encountered during your recent stay. Your experience does not meet our service standards, and we deeply regret any inconvenience or discomfort caused. We take your concerns seriously and will address them with our team to ensure improvements are made. Additionally, we understand the importance of providing a safe and welcoming environment for all guests, and we will take steps to address the issues you raised regarding safety and cleanliness. Your feedback is invaluable as we strive to enhance our services, and we hope you will consider giving us another chance to provide you with a better experience in the future. Sincerely, Hotel Management
by A verified traveler
Posted 21 May 2024
I am writing to express my extreme dissatisfaction and outrage regarding my recent stay at booked through Expedia. Despite the glowing reviews, our experience was nothing short of a nightmare, severely tarnishing our vacation.
From the very beginning, we were subjected to appalling treatment. We informed the hotel of our delayed arrival multiple times, yet we were continually threatened with reservation cancellation if we did not arrive by 11 PM. After relentless negotiation, we were grudgingly given until 12:30 AM, forcing us into a frantic rush and unnecessary stress.
Upon arrival, the hotel's conditions were absolutely unacceptable:
The rooms were revoltingly stinky and dirty.
The floors were disgustingly sticky.
The bathrooms had no water initially, forcing us to change rooms.
The staff's behavior was shockingly uncooperative and outright rude as we were checking in midnight. Despite booking two rooms and requesting them to be on the same floor due to our elderly parents, we were given rooms on different floors. The key cards malfunctioned constantly, exacerbating our frustration.
On the second day, we requested again for rooms on the same floor. The staff deceitfully agreed only after noon and but, upon our return around 11PM, we found the promised room had been given away. This blatant disregard for our request and gross mismanagement was infuriating.
To add insult to injury, the so-called "breakfast included" was a pathetic joke – just muffins and coffee and Oat.
Comment from Hotel Management
24 May 2024 by Hotel Management , Hotel Management
Dear Brij, We are deeply sorry to learn about the numerous challenges you encountered during your recent stay. Your experience falls far below the high standards we aim to provide, and we sincerely apologize for the inconvenience and frustration you endured. We understand the importance of a smooth and enjoyable stay, and it is disheartening to hear that we failed to meet your expectations in various aspects, from room cleanliness to staff cooperation and breakfast offerings. Please know that your feedback is invaluable, and we are committed to addressing these issues promptly to prevent similar occurrences in the future. We would be grateful for another opportunity to restore your faith in us and provide you with the exceptional experience you rightfully deserve. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 18 May 2024
I didn't have the pleasure of staying in that property apparently Expedia overbooked on reservations to the hotel so they send me to a different location an hour and a half away from my parents home and in that location Furniture was old and outdated and broken I order a two bedroom with the kitchenette and I got that however they wouldn't give me any pots or pants or coffee maker I got a microwave and a refrigerator I was lucky to get that I had no utensils or a cup to drink no ice she actually told us that we needed to use the water from the bathroom to fill up the ice tree inside the refrigerator so that we can have cold water to drink how pathetic is that. There was a strong Curry smell overtook the first and third floor. And it wasn't at the hotel that I picked the hotel that I picked was the one in Elizabeth New Jersey 10 minutes away from my family's home very disappointing
Comment from Hotel Management
19 May 2024 by Hotel Management, Hotel Management
Dear Lisandra, We are truly sorry to learn about the ordeal you experienced with your reservation and the conditions at the alternative property you were directed to. This is not the experience we want for any of our guests, and we apologize for the inconvenience and discomfort caused by the lack of basic amenities and the unpleasant odor in the property. Your feedback is invaluable, and we will address these issues with the relevant teams to ensure improvements are made. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
by A verified traveler
Posted 17 May 2024
