Ratings based on 972 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
I love that it have an outside pool
Comment from Hotel Management
28 May 2024 by Stella Norman, Hotel Management
Thank you for selecting Comfort Inn & Suites and for leaving such a complimentary review. We are glad you enjoyed our clean and comfortable room and the cool pool that we have. We'll be sure to share your comments with the staff, and we hope to see you again soon!
by A verified traveler
Posted 26 May 2024
A great surprise
Comment from Hotel Management
28 May 2024 by Stella Norman, Hotel Management
Thank you for the fantastic review. We are thrilled that we made such a wonderful impression. Our team will be glad to know that their efforts were key in making your stay with us so enjoyable. We look forward to having you as our guest again.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by Stella Norman, Hotel Management
Thank you for being our guest and sharing your experience. We hope that you enjoyed your stay, and we would love the opportunity to welcome you back.
by A verified traveler
Posted 23 May 2024
Had a real nice stay!
Comment from Hotel Management
24 May 2024 by Stella Norman, Hotel Management
Thank you so much for the fantastic review. We are so happy to hear that you enjoyed the accommodations and amenities that we offer. We can't wait to have you as our guest again.
by A verified traveler
Posted 22 May 2024
Pretty clean just wish the receptionist was a little bit nicer when I was leaving
Comment from Hotel Management
23 May 2024 by Stella Norman, Hotel Management
Thank you for being our guest and sharing your experience. We are happy you were pleased with our accommodations. We regret that you did not feel like the departing staff member provided you with the proper send off. We usually deliver award winning hospitality and we apologize that you did not have that experience with us. I have shared your comments with the staff so that we can assure that all of our guests receive the excellent guest experience we are known for from the beginning of their stay to the very end of their stay.We hope to have another opportunity to deliver the excellent hospitality that we are known for.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
23 May 2024 by Stella Norman, Hotel Management
Thank you for the fantastic review. We are thrilled that we made such a wonderful impression. Our team will be glad to know that their efforts were key in making your stay with us so enjoyable. We look forward to having you as our guest again.
by A verified traveler
Posted 15 May 2024
The staff is always friendly, the space is clean and the location is convenient for when family and friends come to town.
Comment from Hotel Management
17 May 2024 by Stella Norman, Hotel Management
Thank you for the fantastic review!Thank you for making us your “Home Away from Home”. There is no better compliment than a guest who keeps coming back time after time. We are so glad you continue to enjoy our hospitality and comfortable accommodation. We look forward to your next visit.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
17 May 2024 by Stella Norman, Hotel Management
Thank you for being our guest and sharing your experience. We hope that you enjoyed your stay, and we would love the opportunity to welcome you back.
by A verified traveler
Posted 13 May 2024
I REQUESTED A WHEELCHAIR ACCESSIBLE ROOM. THIS ROOM HA D BATHTUB WITH A SHORT HOSE; ONLY ONE GRAB BAR AROUND THE TOILET; THE SINK/COUNTER WAS HIGH AND VERY SMALL; THE BED WAS HIGH AND DIFFICULT TO GET INTO; THE SPACE BETWEEN THE END OF THE BED AND THE FURNITURE MADE IT DIFFICULT TO MANEUVER THE WHEELCHAIR. THE ROOM WAS CLEAN AND THE BED WAS COMFORTABLE
Comment from Hotel Management
17 May 2024 by Stella Norman, Hotel Management
I have personally looked into the situation that you have addressed in your review. I reviewed your reservation and I think I know what happened. We have several types of accessible rooms for guests with different abilities. You reserved the accessible room with a tub. Typically that room type is reserved for hearing impaired and guests who need the grab bars. We have accessible rooms with roll in shower, but they were already occupied at the time of your check-in. I am upset that no one addressed this with you prior to your going to the room or during the check-in process so that you could make the decision on whether to stay or to find other accommodations. I have hosted a meeting with my staff to better educate them on providing better assistance to our guests. I am sorry that your stay was not up to the level of comfortability that we are known for.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Stella Norman, Hotel Management
Thank you for being our guest and sharing your experience. We hope that you enjoyed your stay, and we would love the opportunity to welcome you back.
