Ratings based on 993 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
The location was perfect for us
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Li, thank you for your kind words! The team at WestHouse Hotel New York is thrilled that our location suited your needs. We're looking forward to welcoming you back.
by A verified traveler
Posted 23 May 2024
The breakfast inclusion and hours of indulgence at the end of the day, was excellent. So much variety in the food and beverages and plenty for everyone. The staff were all excellent. Located next to the subway, close walk to Central Park and far enough away from Times Square to be quiet but also easy enough to walk back from Broadway shows at night. I highly recommend Westhouse and would stay there again.
Comment from Hotel Management
24 May 2024 by Customer Service, Hotel Management
Tania, thank you for your glowing review! The team at WestHouse Hotel New York is delighted you enjoyed the breakfast and evening indulgence hours. Our prime location near Central Park and Broadway truly makes it convenient and we're glad to note this added positivity to your experience. We're looking forward to welcoming you back for another stay.
by A verified traveler
Posted 20 May 2024
We stayed 4 nights at this location. Breakfast is included with your resort fee. The breakfast is amazing and extensive. (They even had almond and oat milk) Happy hour is from 5pm-8pm, they offer a wide range of foods. They also had wine available at this time, included. The front desk staff very friendly, it was raining last week and they offered umbrellas to return back. The location is very secure, I felt safe. On one of the days, they got us a cab, he road back in the cab that he got for us. That’s dedication. My husband and I are two seniors visiting for our daughter’s graduation. I will be returning to this hotel, thank you so much.
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Tracy, thank you for sharing your excellent experience at WestHouse Hotel New York. It is wonderful to hear that you enjoyed the extensive breakfast offerings and the happy hour with a variety of foods and wine. The team members are delighted that you found them friendly and accommodating, even in the rain. We're thrilled that you felt safe and appreciated our attentive service during your stay. We look forward to welcoming you and your husband back on your next visit.
by A verified traveler
Posted 20 May 2024
Wa really good
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Gloria, thank you for your positive feedback! The team at WestHouse Hotel New York is delighted you had such a good experience. We're looking forward to welcoming you back on your next visit.
by A verified traveler
Posted 20 May 2024
Is the first time I stay at this hotel and it ready surprise me, I travel to New York very often, love the area where it is located. All the facilities and the employees are more than what I expected, defintenly recommend and would love to stay there again.
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Gloria, thank you for your glowing review of WestHouse Hotel New York. We're thrilled to hear that our location and facilities exceeded your expectations. Our team members take pride in delivering exceptional service. We're looking forward to welcoming you back on your next visit to New York!
by A verified traveler
Posted 18 May 2024
I stay here often. It took us a couple of days to get water bottles in our room as promised. And housekeeping forgot to leave several items such as glasses and bathmats.
But generally this is one of my favorites and I will stay there again.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Jayne, thank you for being a loyal guest of WestHouse Hotel New York. We appreciate your feedback and will ensure our team members address your concerns regarding in-room amenities more promptly in the future. We're delighted to know that you still consider us one of your favorites and look forward to welcoming you back soon.
by A verified traveler
Posted 13 May 2024
Outstanding breakfast, wine and food in the evening. Friendly and very helpful staff throughout hotel. I was happy to find windows that actually opened! I'm so glad I discovered Westhouse and will be referring others to stay there. I will be back.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Diane, thank you for your wonderful review. Our team at WestHouse Hotel New York is delighted to hear you enjoyed the breakfast, evening offerings, and found the windows to be a pleasant surprise. Your kind words about our friendly and helpful team mean a lot. We're thrilled you discovered us and look forward to welcoming you back soon!
by A verified traveler
Posted 5 May 2024
Hidden fees of 110USD PER NIGHT. 330 USD for a 3 night trip in fees not disclosed by Expedia or the hotel
Comment from Hotel Management
7 May 2024 by Customer Service, Hotel Management
Sandev, it's unfortunate to hear about your concern regarding the unexpected fees. We aim to maintain clarity in all our communications. If you feel there was a lack of transparency from any booking platform or during your check-in, it's definitely something we'd like to look into further. Getting this clarity is important for us as top-notch service is what we strive for. We hope we will have the chance to make it right on your next visit.
by A verified traveler
Posted 29 Apr 2024
Tried to get the Heater / AC to turn off at night so we could have some quiet. I asked 3 times to have the maintenance person but nothing was done. The unit rattled on for the 7 nights we were there.
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
Pat, we're truly sorry to hear about the issues you faced regarding the heating unit in your room. We regret any inconvenience caused and we understand how the continued noise for your entire stay could have impacted your experience. We always aim to provide a comfortable and serene environment for our guests. Please know we have shared your feedback with our maintenance team for improvements going forward. Thank you for your valuable comments and we hope to have the opportunity to better serve you on your next visit.
by A verified traveler
Posted 29 Apr 2024
The location is ideal, next to a subway station and being between Carnegie Hall and Broadway. The included breakfast and evening refreshment was of good quality, and reasonable range. The room was reasonably well furnished and of an adequate size. The bed was very comfortable. All in all, good for the price and it suited us well. We would happily stay here again.
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
Stuart, thank you for sharing your positive experience. We're thrilled to learn that WestHouse Hotel New York provided an ideal spot for your travels. It's delightful to know that you appreciated the quality and variety of our complimentary dining options as well as our spacious and well-furnished rooms. We're pleased to hear that you enjoyed a restful sleep in our comfortable beds. Your feedback validates our continuous efforts to offer value for our guests. We eagerly look forward to hosting you again.
