Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
There was no vegetarian options in the breakfast
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Jyoti, thank you for sharing your feedback. The team appreciates your input regarding breakfast options and will take it into consideration for future improvements. We're glad you chose TownePlace Suites by Marriott New York Manhattan/Times Square and hope to welcome you back soon.
by A verified traveler
Posted 29 May 2024
The staff was amazing, the location is really good, and the kitchen was a plus
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Luis,Thank you for sharing your positive experience at TownePlace Suites by Marriott New York Manhattan/Times Square. It is wonderful to hear that our team members, prime location, and in-room kitchen made your stay enjoyable. We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 27 May 2024
everything was fine except for the non stop noise from hvac which could not be turned off, even with room temp where it should be the fan kept going constantly blowing out room temp air with lots of noise, plus every 30 sec banging coming from hvac or other mech sys. . very difficult to get sleep. i was only there for 2 nights so i didnt request room change . dont know about other rooms noise but dont take rm 707!!!!!!!!!!!!!!
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Marzio,Thank you for your feedback. It is regrettable that you had an issue with the noise in your room. While it's unfortunate that it affected your stay, we appreciate you highlighting this concern and will review it further. We wish you had informed us during your stay, as we would have endeavored to find a solution.Thank you for sharing your experience.
by A verified traveler
Posted 27 May 2024
Positive is in a great area and the staff was great. The bad:
Our bathroom door didn’t close properly, so you had 0 privacy. We got the room with the balcony and our fence was broken and the only outdoor sit had mold. The room is even small for two person. It has a great full kitchen, it no eating table. The breakfast area had 3 or 4 tables only and it was really small for the amount of people at the hotel.
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Jose, the location and team members made a positive impression, which is appreciated. Your comments about the bathroom door, balcony, room size, and breakfast area are noted. The insights shared will help improve the overall experience. Thank you for taking the time to share your feedback.
by A verified traveler
Posted 14 May 2024
My experience was good
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Jian, the team at TownePlace Suites by Marriott New York Manhattan/Times Square is thrilled to hear you had a good experience. We hope to welcome you back soon!
by A verified traveler from Chevy Chase
Posted 13 May 2024
Excellent experience overall!
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Mario, thank you for sharing your excellent experience at TownePlace Suites by Marriott New York Manhattan/Times Square! We're delighted that you enjoyed your stay and hope to welcome you back soon.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Elvi, thank you for your fantastic rating! The team at TownePlace Suites by Marriott New York Manhattan/Times Square is delighted to know you enjoyed your stay. We hope to welcome you back soon!
by A verified traveler from Springfield
Posted 8 May 2024
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Tariq, thank you for your fantastic rating! The team at TownePlace Suites by Marriott New York Manhattan/Times Square is thrilled that you had a great experience. We're looking forward to welcoming you back on your next visit!
by A verified traveler
Posted 5 May 2024
Very convenient and clean with lovely staff
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Monica, it's heartening to hear that TownePlace Suites by Marriott New York Manhattan/Times Square exceeded your expectations with our superb location and cleanliness. It's wonderful that our dedicated team members were able to make your visit even more enjoyable. We look forward to welcoming you back during your next visit to the city.
by A verified traveler
Posted 2 May 2024
The Staff was extremely friendly and helpful. great facility.
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Mary, it's wonderful to hear about your positive experience at TownePlace Suites by Marriott New York Manhattan/Times Square. We're thrilled that our team members were helpful and that our facilities met your expectations. We hope you'll have the opportunity to stay with us again in the future.
