Ratings based on 4,106 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Milton
Posted 15 May 2024
Ceilings falling apart - needs a Reno, especially for the price, but you know what they say - location, location, location!
by A verified traveler
Posted 14 May 2024
Great location. Woefully outdated inside not just in appearance but function— outlets that didn’t work, limited hot water, temperature control questionable. It’s a shame that this building is under a state of neglect.
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Stacey, thank you for highlighting the great location. It's unfortunate that various aspects of your stay did not meet expectations. Your input about the interior and functionality is important, and our team is continuously working on improvements. We appreciate your feedback and hope for an opportunity to provide a better experience in the future.Brendan MoraesManaging Director
by A verified traveler
Posted 14 May 2024
The value for what you get in heart if Times Square is worth giving them a try. When in NYC all you need is a place to sleep. And everything else you could possibly want is readily accessible.
by A verified traveler
Posted 14 May 2024
The hotel charged me me 50$ extra for booking through Expedia.
by A verified traveler
Posted 14 May 2024
Waste
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Areej, it seems your overall experience didn't meet your expectations. We're truly sorry for any inconveniences, and we appreciate your feedback. We'll ensure to look into the matter in a bid to continually improve our customer experience.Brendan MoraesManaging Director
by A verified traveler
Posted 13 May 2024
In the heart of Times Square it’s a wonderful stay in NY that isn’t outrageously priced and close to everything. The staff is awesome, courteous, and helpful. The condition of the building isn’t perfect but few are. It is a nice hotel that is clean and I would recommend it to any of my friends and family who visit NYC.
by A verified traveler
Posted 13 May 2024
Long wait to check in (credit card system wasn’t working) and was told that the door cards are sensitive and may not work so issuing you two (one card didn’t work so glad I had the second one), one of three elevators were broken and carpet in the hallway was really worn.
by A verified traveler
Posted 12 May 2024
It was great!
by A verified traveler
Posted 12 May 2024
Excellent in terms of location
by A verified traveler
Posted 11 May 2024
