Ratings based on 974 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Great location. Walkable to all the best of Manhattan in my opinion. Scarpetta is excellent. Seville is good.
Rooms need more life. They are a little dull. Could be warmer at check in and out.
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Simon, thank you for highlighting The James New York – NoMad's fantastic location and mentioning Scarpetta and Seville. We're delighted to hear you enjoyed those aspects of your stay. We appreciate your feedback on the rooms and the check-in process. Your comments will help us in our continuous efforts to enhance guest experiences. We're looking forward to welcoming you back.
by A verified traveler
Posted 28 May 2024
Nice experience
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Omar, thank you for sharing your thoughts! The James New York – NoMad is delighted to hear that you had a nice experience. We look forward to your next visit.
by A verified traveler
Posted 24 May 2024
The staff was very attentive, there was always fresh fruit, water or coffee for guests. There was lots of seating for relaxation.
Comment from Hotel Management
25 May 2024 by Customer Service, Hotel Management
Jean,Thank you for your wonderful feedback. The team at The James New York – NoMad is delighted to hear that you enjoyed the attentiveness and the refreshments provided. We're also glad you appreciated the ample seating for relaxation. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 23 May 2024
Exceptional experience
Comment from Hotel Management
25 May 2024 by Customer Service, Hotel Management
Andrew, thank you for your glowing feedback! The James New York – NoMad is delighted to have provided you with an exceptional experience. We hope to welcome you back soon!
by A verified traveler from GYMEA
Posted 18 May 2024
perfect location and accomodation
loved the complementary evening wine hour 🍷
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Robert, thank you for your wonderful feedback! The team at The James New York – NoMad is thrilled to hear you enjoyed the location and accommodations. We're glad you loved the complimentary evening wine hour. We're looking forward to welcoming you back soon!
by A verified traveler from Wellesley Hills
Posted 18 May 2024
Delightful property
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Thank you for the 5/5 rating, Robert!It's excellent you enjoyed your time at The James New York – NoMad so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
by A verified traveler
Posted 16 May 2024
Very bad housekeeping and they don’t tidy up the room so well
Comment from Hotel Management
18 May 2024 by Customer Service, Hotel Management
Tamara, thank you for your feedback. We aim to provide a high standard in all aspects of our service, including room maintenance. Your comments will be looked into to help us improve.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Deepti, thank you for your high rating. The team at The James New York – NoMad is thrilled to know you had a wonderful stay. We're looking forward to welcoming you back!
by A verified traveler
Posted 13 May 2024
Hi All!
I wanted to provide some feedback on our CEO's recent stay at The James New York - NoMad. Regrettably, there was an incident involving a cockroach in his room, which was quite unsettling. Additionally, there was an issue with a vendor in front of the hotel who was somewhat intrusive, detracting from the overall experience.
Despite these issues, our stay was generally pleasant. We believe it is important to bring these matters to your attention to help enhance the experience for future guests. Thank you for your attention to these matters.
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Criciane, your feedback is highly appreciated. We regret to learn about the unfortunate event with the insect in the room, along with the questionable vendor situation that detracted from your experience. This is certainly not the standard of satisfactory stay we strive to provide. We are glad to hear though that your overall visit was mostly agreeable. Rest assured, your comments will be taken into careful consideration for future guest experiences. Thank you for highlighting these areas for improvement.
by A verified traveler
Posted 12 May 2024
Great property and location!
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
John, thank you for your review. We're thrilled to hear that you enjoyed your stay at The James New York – NoMad. It's fantastic to know our prime location suited your needs perfectly. We look forward to welcoming you back on your next visit to New York.
