Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Spacious rooms. Hotel is renovating a floor at the time. We got a renovated room
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Stephen, the team is delighted to hear you enjoyed the spacious rooms at The Benjamin Royal Sonesta New York. They are pleased you had the opportunity to experience one of the newly renovated rooms. We're looking forward to welcoming you back.
by A verified traveler from BIRMINGHAM
Posted 26 May 2024
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Cindi, thank you for your fantastic rating! The team at The Benjamin Royal Sonesta New York is thrilled to see that you enjoyed your stay. We look forward to welcoming you back soon.
by A verified traveler from Santo Domingo
Posted 26 May 2024
Beautiful bathrooms
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Mara, thank you for your kind words! The team at The Benjamin Royal Sonesta New York is delighted that you appreciated our bathrooms. We look forward to welcoming you back soon!
by A verified traveler
Posted 26 May 2024
Excellent hotel and staff
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Thank you for the outstanding review, Jacob!We're delighted your experience at The Benjamin Royal Sonesta New York was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon!
by A verified traveler from Pfafftown
Posted 17 May 2024
The property is located perfectly, the staff is great. I took off one star because the wifi was terrible, unable to connect for work. Everything else was great... loved the cookies.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Michelle, thank you for sharing your experience at The Benjamin Royal Sonesta New York. It's great to hear that you enjoyed the location and our team's service, as well as the cookies. We are sorry you faced challenges with the wifi and will look into this. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Fumie, thank you for your rating of The Benjamin Royal Sonesta New York. We're delighted to know your stay with us met with your approval. We hope you'll choose us again on your next visit to New York, promising to make it even more enjoyable.
by A verified traveler
Posted 12 May 2024
Friendly staff Prices for two rooms reasonable compare to other hotels Good neighborhood and clean room.
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Frances, it's wonderful to hear that you found great value, cleanliness, and friendliness during your stay at The Benjamin Royal Sonesta New York. We're delighted that our location was also favorable for your needs. We appreciate your feedback and look forward to your next visit.
by A verified traveler
Posted 10 May 2024
The room’s temperature is not well regulated. When outside temperatures drop, the automatic heating triggered inside the room makes it very stuffy. We have discussed it at length with staff and it serms that they cannot do anything about it. This defect may affect our future planned stay at The Benjamin.
Comment from Hotel Management
11 May 2024 by Customer Service, Hotel Management
Ida, we appreciate hearing about your experience at The Benjamin Royal Sonesta New York, particularly with regard to your in-room temperature regulation. We understand your discomfort and note your discussions with our team members about this matter. Please know we're continually striving to improve guest experiences and we've been investigating solutions to enhance personal room climate control. Despite this inconvenience, we hope that our note-worthy service and amenities will encourage you to consider us for your future stay.
by A verified traveler from Alameda
Posted 9 May 2024
This property is under construction at a state I could not believe. They should not be allowing guest in the property. It's not just like there's banging during the day. They've rerouted the entire lobby, the elevator is a full of workers covered in dust and dirt. The lobby smells of acetone and paint, it's awful. I wrote the manager and I never heard a word back.
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
Armando, it's disappointing to read about your recent experience. We acknowledge the ongoing enhancements, which have been arranged to minimize discomfort to our guests. Our aim remains to provide a restful stay, and we regret if this did not match your expectations. It's disheartening that your communication attempt didn't get a response, as feedback is crucial for us to improve. We appreciate you bringing these points to light and we aim to make the necessary improvements.
by A verified traveler
Posted 6 May 2024
BEWARE DO NOT STAY HERE TILL AFTER THE RENOVATION.
Total chaos and totally unacceptable to remain open during this major renovation. No Services available - Single Elevator and its shared with construction workers. There is another elevator open into filthy smell stairwells. Rooms old shabby with limited resources Construction in the area [ PLAZA Hotel renovation] has trucks backing up BEEP all hours of the night and terrible noise and traffic during the day. Doormen and Bellman only interested in offering private overpriced services to airport etc - sleazy
RESORT FEES Charged in a HOTEL WITH NO BAR NO ROOM SERVICE NO SERVICES
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Ron, we're genuinely sorry to learn that your recent visit didn't live up to your expectations. It's regrettable to hear of your experience with certain aspects of the property, including potential disturbances related to ongoing updates. We also lament your concerns regarding certain services and team members. Please know that all the points raised here are taken very seriously, and we have circulated your feedback among our departments to see where improvements can be made. Thank you for sharing your experience, as it helps us grow and improve for the future.
