Ratings based on 970 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Great location
Comment from Hotel Management
5 Jun 2024 by Alexis, Hotel Management
Thank you! We appreciate you giving us such a great rating. We hope to welcome you back again soon.
by A verified traveler
Posted 3 Jun 2024
Very nice well appointed
Comment from Hotel Management
3 Jun 2024 by Alexis, Hotel Management
Thank you so much for staying with us and for taking the time to review your experience. We hope to welcome you back again soon!
by A verified traveler from New York
Posted 1 Jun 2024
Dark and depressing.
Comment from Hotel Management
3 Jun 2024 by Alexi, Hotel Management
Thank you so much for your feedback. We appreciate it and will share with our team. Thank you again for staying with us, we are here 24/7 for you.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Alexis, Hotel Management
Thank you so much for taking the time to review your stay! We are so happy to hear that you rated us a 5 out of 5. We hope to see you again soon.
by A verified traveler
Posted 25 May 2024
The most convenient and loveliest of hotels in Soho, always a pleasure to stay, always our choice, huge thanks to all the staff who try very hard to make the entire process easy and seamless.
Comment from Hotel Management
27 May 2024 by Andrew, Hotel Management
Irina - we appreciate your amazing feedback!Thank you for the acknowledgment. We look forward to having you back!
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Andrew, Hotel Management
Hi Carlos - we would love to know more about your experience. How may we contact you?
by A verified traveler
Posted 24 May 2024
Best hotel in NYC
Comment from Hotel Management
24 May 2024 by Alexis, Hotel Management
Aww, thank you so much! We have the best guests!Wishing you a safe holiday weekend. See you again in the near future.
by A verified traveler
Posted 20 May 2024
Very nice hotel, but generally dark in most areas. Entering at street level into a dark space with no direction that the lobby is on the next floor was unacceptable.
Service at the lovely lobby bar was not up to the standards expected at this level hotel. Very slow and not crowded.
Very nice room with a great view and amenities.
Comment from Hotel Management
20 May 2024 by Alexis, Hotel Management
Thank you for staying with us and for sharing your feedback. We do appreciate it. Our reception desk is indeed located the next level up, we are so sorry to hear that no one was there to direct you to our reception desk. We will certainly share your experience with our Grand Bar and Lounge staff as well as we are always aiming to deliver the best service possible. Should you wish to return please reach out to us directly so that we can have the pleasure of making the arrangements.
by A verified traveler
Posted 20 May 2024
I have stayed there over the years since its opening , at least 15 times. But for the last few years and since Covid,I have not , due to price mostly and to see other new hotels. The basic service was very good, definitely up a notch. Jose' , the doorman ALWAYS remembers us, which is amazing, and the whole door staff , especially is excellent. I like the jazz bar and I like the hotel lobby bar, although it has lost a little quaintness as it now is more like a nightclub at night as opposed to before, but I cannot hear it in my room on the 6th floor.
Comment from Hotel Management
20 May 2024 by Alexis, Hotel Management
Thank you so much for taking the time to review your stay. We are happy that you've returned to us and that even though it has been years, Jose remembered you. That is amazing and we will be sure to share your kind words with our team. We still have the live jazz, the club room has always been around but has become more popular post covid.
by A verified traveler
Posted 20 May 2024
Great staff. The Lounge restaurant needs a better menu and service. Same with the dinner, service was not very welcoming. The hotel staff was great!
Comment from Hotel Management
20 May 2024 by Alexis, Hotel Management
Thank you for taking the time to review your stay. We are so sorry to hear of your concerns with our Grand Bar & Lounge and Soho Diner. We will be sure to share your feedback with both outlets. Thank you again, we hope to welcome you back soon!
