Ratings based on 1,028 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Very good.
by A verified traveler
Posted 13 May 2024
We stay at San Carlos when in NYC. Suite prices are on the high side. We were given a 1 BR suite on the 3rd floor facing 50th St. The street noise (garbage trucks collecting trash especially) made sleeping difficult. The King bed mattress was on the soft side, not very comfortable. Other than that we enjoyed our most recent stay there.
Comment from Hotel Management
15 May 2024 by Johanna, Hotel Management
Thank you for taking the time to leave us a review we appreciate your feedback.If you visit us again please contact us and we will block your room on a higher floor.Thank you!
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
15 May 2024 by Johanna, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 7 May 2024
The rooms are spacious!
Comment from Hotel Management
8 May 2024 by Johanna, Hotel Management
Thank you for staying with us!
by A verified traveler from Philadelphia
Posted 30 Apr 2024
Comment from Hotel Management
3 May 2024 by Johanna, Hotel Management
Thank you for staying with us!
by A verified traveler from Mililani
Posted 25 Apr 2024
Location is great. Hotel staff are really good. Always enjoy staying there.
Comment from Hotel Management
29 Apr 2024 by Johanna, Hotel Management
Thank you for choosing our hotel and for providing your feedback.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
7 May 2024 by Johanna, Hotel Management
thank you for your rating.
by A verified traveler
Posted 15 Apr 2024
We have stayed in many hotels over the past 15 years in NYC. This one by far is our very favorite. The staff was top notch. The hotel was very clean. It was convenient to many locations. We will definitely plan on staying here again.
Comment from Hotel Management
17 Apr 2024 by Johanna, Hotel Management
We greatly appreciate this review and we hope you choose our hotel once again!
by A verified traveler
Posted 14 Apr 2024
Friendly and helpful service. Great location to travel from downtown to uptown easily via transit and walking.
Comment from Hotel Management
17 Apr 2024 by Johanna, Hotel Management
Thank you for taking the time to submit a review
by A verified traveler
Posted 13 Apr 2024
The hotel staff welcomed us and provided a good care of us. The cleaning lady was absolutely wonderful, whenever she met us in the hall she would always ask how was it in our room and if we needed anything. The feeling that you’re cared was constant. A great service!
Comment from Hotel Management
17 Apr 2024 by Johanna, Hotel Management
Thank you for your feedback of your stay with us!
