Ratings based on 983 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
I loved everything about this location. Breakfast was good. The room credit for items in the store came in handy. The staff was very attentive. If the connection for internet was working to view Netflix or Yourube, I would have been in Heaven.
by A verified traveler
Posted 28 May 2024
Location: prime
Breakfast: good
Cleanliness: not great
by A verified traveler
Posted 27 May 2024
Excellent service
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Moshe, thank you for your kind words about the Residence Inn New York Downtown/World Trade Center Area. We're thrilled to hear that you enjoyed our excellent service. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 20 May 2024
Convenience
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Rinku, thank you for highlighting the convenience of Residence Inn New York Downtown/World Trade Center Area. The team is pleased to hear that you found your stay to be seamless. We're looking forward to welcoming you back for another great experience.
by A verified traveler
Posted 20 May 2024
Book this place they serve breakfast . You
Get a 25 dollar credit to their store. Beds are comfy.
Studio rooms are equipped with refrigerators and microwaves and dishes. Staff are courteous and friendly. easy check in process.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
George, thank you for sharing such a wonderful review of Residence Inn New York Downtown/World Trade Center Area! It is great to hear that you enjoyed our amenities and found the beds comfortable. The team is delighted to know you had a smooth check-in process and appreciated their courteous service. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 20 May 2024
Room was clean, lots of space, full fridge. The man who checked us in was super kind, helpful and personable. The only issue I have is that we called for towels Saturday night and they never came so we had to call again Sunday morning. But we’d stay again despite that little snafu.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Rebecca, thank you for sharing your experience at the Residence Inn New York Downtown/World Trade Center Area. It is fantastic to hear that you enjoyed the clean, spacious room and appreciated the full fridge. Our team is pleased to know you found the check-in process to be welcoming and helpful. We apologize for the inconvenience regarding the towel request. We're looking forward to welcoming you back for an even better stay next time.
by A verified traveler
Posted 19 May 2024
Outstanding facility!
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Alexandra, thank you for your kind words! The team at Residence Inn New York Downtown/World Trade Center Area is thrilled that you enjoyed your stay. We hope to welcome you back again soon!
by A verified traveler from Miami
Posted 19 May 2024
All the service they provided me was excellent. They were very kind . Thanks for everything.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Wuilder, thank you for your kind words! The team at the Residence Inn New York Downtown/World Trade Center Area is thrilled to hear that you had an excellent experience. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 18 May 2024
Great hotel
Comment from Hotel Management
19 May 2024 by Customer Service, Hotel Management
Thank you for the fantastic rating, Felica!We strive to make all of our guests feel welcome and relaxed during their time at Residence Inn New York Downtown/World Trade Center Area! We can't wait to see you again soon.
by A verified traveler
Posted 15 May 2024
Thanks for a good stay
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Dana,Thank you for sharing your positive experience at the Residence Inn New York Downtown/World Trade Center Area. We're delighted you had a good stay and hope to see you again soon!
