Ratings based on 961 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Internet wifi was horrible
Comment from Hotel Management
15 Jun 2024 by Operations Manager, Hotel Management
Dear Abied, Thank you for taking the time to share your feedback. It is disheartening to read that the poor internet connectivity kept you from thoroughly enjoying your stay. We understand how important reliable Wi-Fi is and will work on improving this service. Thank you for choosing us during your time in New York City, and we hope to be your hotel of choice anytime your travels bring you our way. Sincerely,Fatoumata CamaraOperations Manager
by A verified traveler
Posted 14 Jun 2024
Staff is helpful but the room cleaning could use some help
Comment from Hotel Management
14 Jun 2024 by Operations Manager, Hotel Management
Dear David, Thank you for your review and for acknowledging our team’s helpfulness. However, we apologize for the issues with room cleaning and appreciate your feedback. Your comments are invaluable, and we will address them to improve our services. We look forward to welcoming you back to the Residence Inn New York Manhattan/Times Square!Sincerely,Fatoumata CamaraOperations Manager
by A verified traveler
Posted 14 Jun 2024
Perfect to visit NYC
Comment from Hotel Management
14 Jun 2024 by Operations Manager, Hotel Management
Dear Aurelie, Thank you for staying at Residence Inn New York Manhattan/Times Square and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Sincerely,Fatoumata CamaraOperations Manager
by A verified traveler
Posted 13 Jun 2024
Room has ants and the water pressure was quite literally impossible to take a shower.
Comment from Hotel Management
14 Jun 2024 by Operations Manager, Hotel Management
Dear Elijah, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced with the cleanliness and the water pressure issues. Your comfort and satisfaction are very important to us, and we regret that we fell short during your stay. We will address these concerns to ensure they do not recur. Your insights are invaluable, and we are committed to enhancing our service. We would be delighted to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience.Sincerely,Fatoumata CamaraOperations Manager
by A verified traveler
Posted 11 Jun 2024
Nice location, dated rooms.
Comment from Hotel Management
11 Jun 2024 by Operations Manager, Hotel Management
Dear Emily, Thank you for sharing your thoughts! We're pleased you enjoyed our prime location at Residence Inn New York Manhattan/Times Square. Your feedback on the room's decor is appreciated, and we are continually working to enhance our guests' comfort. We look forward to welcoming you back soon for an even better experience!Sincerely,Fatoumata CamaraOperations Manager
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Operations Manager, Hotel Management
Dear Sugheim, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Fatoumata CamaraOperations Manager
by A verified traveler
Posted 10 Jun 2024
The staff were so kind and helpful. Our room was clean and roomy! Thanks for having us!
Comment from Hotel Management
12 Jun 2024 by Operations Manager, Hotel Management
Dear Julia, Thank you for your kind words about your stay at Residence Inn New York Manhattan/Times Square! We're delighted to hear you enjoyed our spacious and clean accommodations. Providing exceptional service is our goal, and we appreciate your recognition of our staff's efforts. We look forward to welcoming you back for another wonderful experience soon!Sincerely,Fatoumata CamaraOperations Manager
by A verified traveler
Posted 10 Jun 2024
Wonderful staying at the Residence Inn. Rooms are good sized and well equipped. The breakfast area was beautiful. Very convenient location to the theatre district. Will stay here again!
Comment from Hotel Management
11 Jun 2024 by Operations Manager, Hotel Management
Dear Ann, Thank you so much for your glowing review of Residence Inn New York Manhattan/Times Square! We're thrilled to hear that you enjoyed our spacious, well-equipped rooms and the beautiful breakfast area. Our central location near the theatre district certainly adds to the convenience. We look forward to welcoming you back for another wonderful stay!Sincerely,Fatoumata CamaraOperations Manager
by A verified traveler
Posted 9 Jun 2024
The staff were all polite and helpful
Hotel just a little tired
Breakfast could have had more selection of breads and pastries. But overall was enough to eat and drink
Comment from Hotel Management
10 Jun 2024 by Operations Manager, Hotel Management
Dear Julie, Thank you for choosing Residence Inn New York Manhattan/Times Square and taking the time to share your experience. We appreciate your kind words about our hospitable staff, and we're glad you enjoyed your stay despite the hotel showing slight wear. Your feedback on the breakfast selection is valuable; we will strive to improve it. It's a pleasure to have you as our guest, and we look forward to welcoming you back in the future!Sincerely,Fatoumata CamaraOperations Manager
by A verified traveler
Posted 9 Jun 2024
Great location; fabulous breakfast; very good room.
Comment from Hotel Management
10 Jun 2024 by Operations Manager, Hotel Management
Dear Richard, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our convenient location and breakfast made for a memorable experience. Thank you for choosing Residence Inn New York Manhattan/Times Square, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Fatoumata CamaraOperations Manager
