Ratings based on 2,999 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Very convenient
by A verified traveler
Posted 18 May 2024
Great location
by A verified traveler
Posted 18 May 2024
Enjoyed the closeness to Times Square. Very nice hotel.
by A verified traveler
Posted 17 May 2024
Nice staffs
by A verified traveler
Posted 17 May 2024
I stayed here a year ago and there was no line for breakfast (the hotel was pretty new)! The line was surprising but worth the wait - good spread. Used the gym every day - clean and well-stocked with towels. The location can’t be beat and EVERY staff member is friendly and kind. Enjoyed my stay!
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 16 May 2024
There was a huge mix-up with our reservation which messed up daily activities like breakfast. It’s a beautiful hotel, but the “amenities” charged as a resort fee are not worth the extra cost.
Comment from Hotel Management
17 May 2024 by Online Reputation Manager, Hotel Management
Dear Jenny,Thank you for taking the time to leave us a review.We truly regret that you experienced the mentioned issues during your time with us.We really hope that there were also many positive aspects of your stay and you allow us the opportunity to host you again soon! We remain with warm regards, Respectfully,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager
by A verified traveler
Posted 16 May 2024
They promote having a “free” breakfast but each morning if you were not in line by 7:45-8:00am, the wait was ridiculous, so only if you had all the free time in the world would it have been worth waiting that long…You could not even get a coffee without waiting over 45min. For a hotel that cost as much as RIU, a complimentary coffee bar would have been nice(& no coffee pots in room)
Comment from Hotel Management
17 May 2024 by Online Reputation Manager, Hotel Management
Dear Karen,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience. Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager
by A verified traveler
Posted 16 May 2024
Top notch
by A verified traveler
Posted 15 May 2024
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