Ratings based on 837 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Very stylish and nicely decorated. I liked the animal-themed decor.
The lifghting fixtures were not all working and I could not find how to turn off others.
by A verified traveler
Posted 11 Jun 2024
Update there mattress. My back was sore every morning.
Comment from Hotel Management
13 Jun 2024 by General Manager, Hotel Management
Greetings Paul,We're glad to hear you chose Park Lane Hotel New York for your stay. We understand how important a comfortable sleep is and appreciate your feedback. It will help us in our continuous efforts to improve our services. We hope to welcome you back for a more pleasant experience.Warm RegardsRobert Macneil
by A verified traveler from Washington
Posted 10 Jun 2024
Awesome and fun rooftop
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Greetings Kirsten,Thank you for your delightful feedback! We're thrilled you enjoyed the awesome and fun rooftop at Park Lane Hotel New York. Our team is always pleased to hear such positive experiences. We're looking forward to welcoming you back soon!Warm RegardsRobert Macneil
by A verified traveler
Posted 9 Jun 2024
Fantastic staff. Very helpful.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Greetings Linda,Thank you so much for your wonderful feedback! The team at Park Lane Hotel New York is delighted to hear that you found the service fantastic and helpful. We're excited to welcome you back soon!Best regardsWarm RegardsRobert Macneil
by A verified traveler
Posted 9 Jun 2024
Excellent hotel, perfect location, good staff but more importantly very professional manager. Would definitely stay here again, when in NYC. Very clean, updated bathrooms, and location is amazing!
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Greetings Sepehr,Thank you for sharing your experience at Park Lane Hotel New York. The team is thrilled to hear that you enjoyed our excellent location and updated bathrooms. Our professional manager and dedicated colleagues strive to make every stay memorable. We're looking forward to welcoming you back on your next visit to NYC!Best regards,Park Lane Hotel New YorkWarm RegardsRobert Macneil
by A verified traveler from Gainesville
Posted 8 Jun 2024
The ac unit had a noise that I could not sleep from
And the mattress was broken and I was so tired to change the room the first day
Comment from Hotel Management
9 Jun 2024 by General Manager, Hotel Management
Dear Ahmad,Thank you for sharing your experience. We regret that your stay was not as restful as it should have been. Your feedback is important, and our team will look into these issues to make necessary improvements. Your comfort is our priority, and we hope to have another opportunity to serve you better.Warm RegardsRobert Macneil
by A verified traveler
Posted 7 Jun 2024
love this hotel. the perfect spot. great staff. a real hotel experience. unique and memorable without over doing it.
Comment from Hotel Management
8 Jun 2024 by General Manager, Hotel Management
Greetings John,We're delighted you had such a wonderful experience at Park Lane Hotel New York. It's fantastic to hear you enjoyed our location and that our team members contributed to your memorable stay. We look forward to welcoming you back for another exceptional experience!Warm RegardsRobert Macneil
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
9 Jun 2024 by General Manager, Hotel Management
We appreciate you sharing this positive rating, Ingrid!The comfort of our guests is important to us so we can't wait to see you back again at Park Lane Hotel New York. We want to share an even more enjoyable experience with you next time.Warm RegardsRobert Macneil
by A verified traveler
Posted 6 Jun 2024
Fantastic hotel, great location, great view on Central Park, staff is very nice and very helpful, good breakfast with great view on the last floor but very expensive (USD 75 per head). Shame there is no buffet breakfast on the second floor (option for takeaway breakfast downstairs but we ended up going to Astro, 2 blocks away on 6av/56st). Bathroom needed a refresher, ceiling paint was going off in some places.
Comment from Hotel Management
8 Jun 2024 by General Manager, Hotel Management
Greetings Christophe,Thank you for your wonderful review of Park Lane Hotel New York. We're thrilled you enjoyed the fantastic location and views of Central Park. It's great to hear that our team members were so helpful and you appreciated the breakfast with its stunning views.We do note your feedback about the breakfast options and your bathroom experience. We'll take your comments into consideration as we strive to improve. We hope to welcome you back soon for another memorable stay.Warm RegardsRobert Macneil
by A verified traveler
Posted 3 Jun 2024
Excellent place to stay!!! Location is the best!!!
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Hello Silvia,Thank you for your enthusiastic feedback! Park Lane Hotel New York is delighted to hear that you enjoyed your stay and appreciated our prime location. We look forward to welcoming you back soon!Warm RegardsRobert Macneil
