Ratings based on 2,233 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
A block from time square. Great for a short stay. Rooms are SMALL. Staff and hotel although are amazing.
by A verified traveler
Posted 28 May 2024
staff was helpful with giving recommendations.
by A verified traveler
Posted 28 May 2024
Best part was its location in terms of Times Square and Broadway. Worst part was when we checked in, our “reserved room” was not available due to a “leak,” and they put us for one night (out of our three) in the smallest hotel room I had ever seen with two sets of bunk beds. We were three women in our 60’s and one woman who was 87 years-old. This was ridiculous! This room was more like an army barrack. The whole situation reminded me of the Seinfeld episode where he couldn’t get the rental car he reserved. The hotel knew how to take a reservation, but they did not know how to hold a reservation.
by A verified traveler
Posted 28 May 2024
Rude staff. Old property.
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 27 May 2024
Great location. Perfect for shows. Staff was very helpful. Room was perfect and very clean. Traveling solo and I felt safe and comfortable. Will be back again
Comment from Hotel Management
28 May 2024 by Paramount Hotel, Hotel Management
Dear Value Guest,Thank you for the feedback. It's truly great to hear when we are getting it right. Much appreciated and I will share this with the team.Kind regards,AngelAssistant Director of Front Office
by A verified traveler
Posted 27 May 2024
The only good thing was because it's close to Times Square, because it's terrible cleaning and terrible service staff, dirty room, sheets without changing
Comment from Hotel Management
28 May 2024 by Paramount Hotel, Hotel Management
Dear Value Guest,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office
by A verified traveler
Posted 27 May 2024
Good
Comment from Hotel Management
28 May 2024 by Paramount Hotel, Hotel Management
Dear Value Guest,Thank you for staying with us as we hope you enjoyed your time here at Luma. We pride ourselves in trying to provide our guests with extraordinary service. If there is anything we could've done to enhance your stay, we would love to hear some feedback to better help. If possible, can you provide us with some information of your time with us? I look forward to your reply.Kind regards,AngelAssistant Director of Front Office
by A verified traveler
Posted 27 May 2024
When we first got there they said the room we had booked was not available so they placed us in the captains room which was extremely small and not up to standard. That room was extremely hot. They said they would send someone up to check and did not. They ended up switching us to another room while stating that there was an issue with the havoc system in the room we were originally in and that room was not as hot as the captains room but still hot. We hardly slept. Worse hotel experience I’ve ever had.
by A verified traveler
Posted 27 May 2024
