Ratings based on 1,000 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Terrible
Posted 26 Sep 2022 on HotelsTerrible… the hotel was very dirty, old, smelly and noisy... the curtains and towels has stains. No hand towels, no phone and AC was from the 80s never upgraded. The bathtub is clogged … and the water from the clogged bathtub is grayish color… The only reason I stayed is because of my last minutes booking and nothing is available, but with the price that they are charging it’s unreasonable and is it expensive.
The front desk & Staff… was not friendly, I asked a simple question about if there was a USB outlet on the wall… staff start telling me how much it will cost to install one in each room and telling me how many rooms there is in the hotel then it will cost him a lot to upgrade. Very unprofessional.
Comment from Hotel Management
27 Sep 2022 by Customer Service, Hotel Management
We're sorry to hear that you had such a terrible experience at our hotel. We take cleanliness very seriously and are sorry to hear that your room was not up to your standards. We will be sure to pass along your feedback about our staff to management. We hope that you will give us another chance in the future.Kucuk BagHotel Manager
by A verified traveler from Managua
Posted 13 Sep 2022
GOOD LOCATION AND RECEPTION STAFF.
DECAYED ROOMS, ENDED PAYING MORE THAN ADVERTISED.
Comment from Hotel Management
14 Sep 2022 by Customer Service, Hotel Management
We appreciate your feedback, Eduardo.We're glad you appreciated our location and team, but we're disappointed that your stay with us was less than ideal. We regret that our rooms failed to meet your standards. We will address your concerns with our team moving forward.We hope to have you stay with us again so we can share a more positive experience with you.Kucuk BagHotel Manager
by A verified traveler
Would stay here again
Posted 12 Sep 2022 on HotelsVery basic accommodations but must say the bed and pillows were very comfortable. I was on the 8th floor and never heard outside noise. Cable channels were plenty. Good ac. Did not have a view other than a building across. Location is GREAT: plenty of food options, nearby attractions and transportation. Did not spend much time in the room other that the night time and early mornings so this hotel served the purpose.
Comment from Hotel Management
14 Sep 2022 by Customer Service, Hotel Management
Thank you for taking the time to leave this wonderful review, Jacqueline!We're thrilled to know you enjoyed your stay at NYMA Hotel - The New York Manhattan Hotel so much! We strive for excellence so we're pleased to hear you appreciated not only our comfortable bedding and sound insulation, but also our in-room amenities, and great location near many of the city's attractions! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!Kucuk BagHotel Manager
by A verified traveler
Posted 8 Sep 2022
Comment from Hotel Management
9 Sep 2022 by Customer Service, Hotel Management
We appreciate the feedback, Ioseb.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.Kucuk BagHotel Manager
by A verified traveler
Posted 28 Aug 2022
by A verified traveler
Posted 19 Aug 2022 on Hotels
Comment from Hotel Management
20 Aug 2022 by Customer Service, Hotel Management
We appreciate you sharing this positive rating, Gretchen!The comfort of our guests is important to us so we can't wait to see you back again at NYMA Hotel - The New York Manhattan Hotel. We want to share an even more enjoyable experience with you next time.Kucuk BagHotel Manager
by A verified traveler
Posted 15 Aug 2022 on Hotels
Comment from Hotel Management
18 Aug 2022 by Customer Service, Hotel Management
Thank you for taking the time to share your review with us, Stephanie!
It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to NYMA Hotel - The New York Manhattan Hotel. Thank you and have a wonderful day!
Kucuk Bag
Hotel Manager
by A verified traveler
Posted 10 Aug 2022
Everything was in walking distance breakfast was right next door and lots of restaurants on the very same street
Comment from Hotel Management
11 Aug 2022 by Customer Service, Hotel Management
Thanks for the wonderful review, Avonelle!
It's fantastic you had such a lovely experience at NYMA Hotel - The New York Manhattan Hotel. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.
We're looking forward to sharing another amazing experience with you soon!
Kucuk Bag
Hotel Manager
by A verified traveler from Atlanta
Posted 9 Aug 2022
The staff, from the front desk, bellboy and maids were very friendly. You can't beat the location, you can walk everywhere and if not, metro is very convenient. Rooms are a little dated, but for the price, I think it is fine.
Comment from Hotel Management
11 Aug 2022 by Customer Service, Hotel Management
Thank you for the great rating, Alvaro!
We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our hardworking staff and convenient location, but we are disappointed to hear that we could have done more for you. We will share your feedback with our team moving forward.
We look forward to sharing an even better experience with you soon! Have a beautiful day!
Kucuk Bag
Hotel Manager
by A verified traveler
Posted 4 Aug 2022 on Hotels
Great location! Friendly staff!
Comment from Hotel Management
5 Aug 2022 by Customer Service, Hotel Management
Thanks for the splendid review, Jennifer!
It's fantastic you had such an excellent experience at NYMA Hotel - The New York Manhattan Hotel and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We're thrilled you also enjoyed our prime location to everything in New York City.
We look forward to hosting you again soon so we can share another amazing experience with you.
Kucuk Bag
Hotel Manager
