Ratings based on 1,015 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Paris
Posted 28 May 2024
OK for the price. Service and lack of room amenities detracts.
by A verified traveler from Ivyland
Posted 28 May 2024
The bathroom had mildew , no water in the room. Not a good experience.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Greetings from NoMo SoHo, Edward,Thank you for your feedback. We are genuinely concerned about the issues you encountered in your bathroom and room. We take cleanliness and guest comfort seriously and will address these matters promptly. Your experience is important to us, and we hope to provide a more pleasant stay in the future. Sincerely,Hotel Management Team
by A verified traveler
Posted 27 May 2024
There wasn’t a single time that we returned to the entrance on CrosbySt. where we didn’t see people taking pictures. The archway is amazing and the bar attached with the same decor and vibe make this a cool hotel to stay at when you visit. Shopping on Broadway is all super close. We loved Jack’s Wife Friday and Citizen’s of SoHo for breakfast. Walking distance to Chinatown and Little Italy. The cool look of the lobby and the location are why I would recommend this to anyone looking to visit and not stay somewhere really expensive.
Comment from Hotel Management
28 May 2024 by George - Assistant Director of Front Office, Hotel Management
Hello Bill! We are thrilled that you enjoyed your stay with us here at NoMo SoHo. We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.
by A verified traveler
Posted 25 May 2024
Quiet for Manhattan, staff very good
Comment from Hotel Management
26 May 2024 by Hotel Management, Hotel Management
Hello Thomas. We are thrilled that you enjoyed your stay with us here at NoMo SoHo. We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.
by A verified traveler
Posted 24 May 2024
Carpets could be renewed but great option
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Greetings from NoMo SoHo, Allan,We're glad your overall stay was pleasant, and we appreciate your feedback about the carpets. Should you be in the area again, please come back to see us.Sincerely,Hotel Management Team
by A verified traveler
Posted 21 May 2024
Great stay !
Comment from Hotel Management
21 May 2024 by Zaida-Director of Front Office, Hotel Management
Hello Ashley, we are thrilled that you enjoyed your stay with us here at NoMo SoHo. We always appreciate guest feedback. Your feedback is a testament to our efforts. We hope to welcome you back soon.
by A verified traveler
Posted 15 May 2024
I arrived and they said they didn’t have a room for me, it was getting later in the evening and I had a difficult time finding an another hotel for the night. Gentleman at front desk was very nice, but manager was awful. He had me wait around l just to tell me he didn’t actually even have the room I had already booked.
Comment from Hotel Management
15 May 2024 by Hotel Management, Hotel Management
Hello Jared, We always appreciate guest feedback. Your feedback is a testament to our efforts
by A verified traveler
Posted 14 May 2024
At checkout there was a $500 charge for smoking in the room. This would be understandable if, say, I had smoked/vaped in the room, but I hadn't. I don't even smoke or vape in general! Upon discovering this, I informed the front desk staff of the error and hoped to see it resolved. To my disappointment, the manager on duty was less than helpful (promised to "conduct an investigation" but I've seen no evidence to that effect, said she'd email me a copy of the smoke sensor report and never did, etc.).
For the significant price (I paid over $500 USD per night), one would hope for better customer service than this. At a minimum, one would hope not to be charged unnecessary fees.
Comment from Hotel Management
15 May 2024 by Hotel Management, Hotel Management
We always appreciate guest feedback.
by A verified traveler from Venice
Posted 14 May 2024
Perfect location.
Comment from Hotel Management
14 May 2024 by Zaida-Director of Front Office, Hotel Management
Hello Aileen. We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!
by A verified traveler from Bamberg
Posted 14 May 2024
We enjoyed our 3 night stay. The location was convenient and the hotel was very clean!
Comment from Hotel Management
14 May 2024 by Zaida-Director of Front Office, Hotel Management
Hello Dana. We're thrilled you chose to stay with us! Thank you for taking the time to share your experience. We look forward to welcoming you back soon!
