Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Randy, We are pleased to receive your generous rating for Nu Hotel. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way. Best Regards,Ari GrossmanGeneral Manager
by A verified traveler
Posted 31 May 2024
The hotel is in an area with good transport links and lots of eateries and shops. I personally prefer staying in Brooklyn instead of one of the more touristy areas like Times Square. There is a complimentary continental breakfast available in the lobby.
Comment from Hotel Management
1 Jun 2024 by Ari Grossman General Manager, Hotel Management
Dear Anne, We are glad you could hop around from shop to shop and restaurant to restaurant, exploring New York City. Nu Hotel is conveniently located in Brooklyn, just a stone’s throw from many tourist sites, and while many people love it, others prefer the throb of Times Square. We appreciate that you were able to show yourself the best time in our vibrant city during daylight and lost yourself in the comfort of our embrace at night. Thank you for your stay, and come back soon.Best Regards,Ari GrossmanGeneral Manager
by A verified traveler
Posted 11 May 2024
Breakfast and all day snacks was good. Staff was nice and helpful.
Comment from Hotel Management
12 May 2024 by General Manager, Hotel Management
Dear Martin, Thank you for your generous words. We sincerely appreciate the excellent review of Nu Hotel. We are glad you were pleased with the variety of healthy options for all-day snacks and breakfast. Our staff is committed to providing superior quality and exceptional service, so we appreciate receiving your feedback. We are delighted you included us in your travel plans and hope you will be back to see us again soon.Best Regards,Ari GrossmanGeneral Manager
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Maxine, We are delighted you chose to stay with us at Nu Hotel. Knowing you enjoyed every aspect of your stay is the best thing we could hope for! We aim to make every stay special for our valued guests. We look forward to making many more great memories with you. On behalf of everyone here, we hope to see you again soon!Best Regards,Ari GrossmanGeneral Manager
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Dear Nancy, We are delighted you enjoyed your stay at Nu Hotel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to New York.Best Regards, Ari GrossmanGeneral Manager
by A verified traveler
Posted 3 May 2024
The room was dirty, the bed is way too low to the ground and the safe didn’t work. We actually considered moving after the first night. Fortunately we didn’t spend much time in the room.
Comment from Hotel Management
4 May 2024 by General Manager, Hotel Management
Dear Randy, We regret the inconveniences you encountered during your stay. Cleanliness and functionality are paramount, and we apologize for falling short of expectations. Our team is dedicated to maintaining impeccable standards, and your feedback will be addressed promptly. We understand the importance of a comfortable environment and assure you that corrective measures will be implemented. Please allow us the opportunity to restore your confidence in our accommodations. Your satisfaction is our utmost priority, and we strive to provide an exceptional experience for all our guests.Best Regards, Ari GrossmanGeneral Manager
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
4 May 2024 by General Manager, Hotel Management
Dear Alycia, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will revisit us again in the future.Best Regards, Ari GrossmanGeneral Manager
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Francisco, We are delighted you enjoyed your stay at Nu Hotel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to the city.Best Regards, Ari GrossmanGeneral Manager
by A verified traveler
Posted 21 Apr 2024
Enjoyable !
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Peter, Thank you for staying at the Nu Hotel and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Best Regards,Ari GrossmanGeneral Manager
by A verified traveler
Posted 15 Apr 2024
Very good location
Nice breakfast included
VIP upgrade not available
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Dear Krzysztof, Thank you for taking the time to review your stay at Nu Hotel. We are happy you enjoyed our delicious breakfast; it is one of our guests' favorite amenities, and we are glad you agree. It was a pleasure hosting your visit, and we hope you are already planning another visit our way.Best Regards, Ari GrossmanGeneral Manager
