Ratings based on 6,079 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Very close to Marquis Theatre and Time square vicinity.
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Ekundayo, thank you for sharing your experience at Millennium Broadway Times Square. We're delighted to hear you enjoyed our prime location near the Marquis Theatre and Times Square. We're looking forward to welcoming you back on your next visit!
by A verified traveler
Posted 14 May 2024
The toilet had bathroom leak and the bathroom smell wasn’t good
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Retro, the issue you encountered in the bathroom is taken seriously. The team will investigate and address this promptly. Your feedback is important to us, and adjustments will be made.
by A verified traveler
Posted 14 May 2024
I stayed a single night out of a five night stay that I booked at this property, and I would not recommend to anyone. When booking my stay, the photos shown for the "superior room" sold me and the reviews stated the facility was indeed older but the location made up for it... Location did not make up for the experience my partner and I had. Upon entering the facility we were hit with a rancid smell, which I dismissed as something wafting in from the street. Check-in was smooth, the staff was friendly, and we got up to our room no issue. Once exiting the elevator, the hallway looked like I had just paid for a $40 a night motel.. Lights were flickering, carpets were stained, wallpaper was peeling, etc. Again, I dismissed it, the facility is old and the rooms must be different and clean. Wrong. As soon as we entered our room, we were hit with an odd smell and the air felt thick and humid. No matter how hard we tried, we could not get the air to kick on. The carpet looked disgusting, there was a thick layer of dust on the lamps and top of the headboard, the bed was as hard as a 2x4, the couch, chairs, and even bedside tables all had some sort of stain to them. I may be reaching, but usually there is some sort of coffee/tea maker in hotel rooms and a fridge of some sort, these did not exist in this room. If location is the only thing you are worried about, then yes, you should stay here. If you expect more than just convenience, stay elsewhere.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Skylar, thank you for taking the time to share your feedback. It's disappointing to hear that your stay did not meet expectations, and you encountered issues with the overall ambiance and cleanliness. Our goal is to provide a comfortable and welcoming environment, and we apologize if any aspects of the room were lacking. We value your insights regarding the room amenities and will utilize your suggestions as we continuously look to enhance our offering. We want to ensure our accommodation experience complements our prime location. We appreciate your thoughts and hope for an opportunity to serve you better in the future.
by A verified traveler from North Las Vegas
Posted 13 May 2024
Convenient to everything!
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Annette, it's wonderful to hear that you found Millennium Broadway Times Square to be situated in a prime location with easy access to all the essential amenities. We thank you for sharing your experience and hope you choose our hotel for your future visits to the bustling Times Square.
by A verified traveler
Posted 13 May 2024
Nothing
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Ramos, we're truly sorry to hear that your experience didn't meet expectations. We strive to provide our guests with exceptional stays and it's disappointing to understand from your feedback that we didn't succeed during your visits. Please rest assured that we're committed to improving and any further details you could provide would be invaluable in this effort.
by A verified traveler
Posted 12 May 2024
No amenities. No restaurant or bar. No coffee in the room or bottled water. Very basic
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Janet, we understand your stay did not live up to your expectations with regards to amenities and the absence of certain in-room provisions. We have noted your feedback and will communicate it to the required teams to see where we can make improvements. Ensuring the comfort and satisfaction of our guests is of utmost importance to us. We hope you will provide us another opportunity to serve you better in the future.
by A verified traveler
Posted 12 May 2024
The property was close to Times Square and Broadway
Unfortunately our rooms were not great, bedding was old, the rooms were in need of upgrading. The curtains were dirty.
The rooms didn’t have coffee makers, water was not offered or available and the property didn’t have a lounge or restaurant.
Most of the staff were lovely, friendly and helpful.
Overall very disappointing, I would not recommend
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Dawn, thank you for your feedback. Your comments regarding the room condition and amenities have been taken into account. Our team continuously strives to improve our services and your insights help guide us in this process. It's unfortunate that your experience did not align with your expectations. We're glad to hear that our colleagues were helpful and friendly during your visit. We strive to provide a positive experience for all of our guests and we hope you will reconsider visiting us again in the future.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Danny, we're thrilled to see your top rating for Millennium Broadway Times Square! It's our pleasure to provide a memorable experience. We can't wait to see you again on your next visit. Thank you for choosing us!
by A verified traveler
Posted 11 May 2024
We had a nice stay during a girls' theater weekend. Good location, close to subway, comfortable beds, nice view. Reasonably priced for Manhattan. Everything was great, but it might serve the hotel well to upgrade the flooring in the rooms and hallways. The carpets they have now look old and a little dirty.
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
Ursula, it's wonderful to know you enjoyed your girls' theater weekend at the Millennium Broadway Times Square. The comfort of the beds and the prime location enhanced your experience, which is always our aim. We also appreciate your suggestion about the room and hallway flooring. Rest assured, we constantly strive to improve our guests' experiences, and we welcome all feedback. Thanks again and we hope you'll join us for another enjoyable stay soon!
by A verified traveler
Posted 11 May 2024
Great stay !, no issues. Great room service. Would certainly come again.
Comment from Hotel Management
11 May 2024 by Customer Service, Hotel Management
Naseem, it's fantastic to hear that your time at Millennium Broadway Times Square met your expectations, particularly the quality of our room service. We truly value your feedback and are pleased to know you would consider visiting again. We're eagerly awaiting your return.
