Ratings based on 974 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
Room was quite small; beds uncomfortable
Comment from Hotel Management
14 Apr 2024 by Michael T., Hotel Management
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Michael T., Hotel Management
We appreciate your recent stay at our property and sincerely apologize if your experience did not meet your expectations. Our team takes guest feedback seriously, and we are committed to improving our services. We understand that sometimes things don’t go as planned, and we want to assure you that we are actively addressing any issues you may have encountered during your stay. Your feedback is invaluable to us, and we are taking steps to enhance our offerings and ensure a more pleasant experience for all our guests. We invite you to return to our property and give us another chance to exceed your expectations. We believe that your next visit will be different, and we are committed to making it memorable.
by A verified traveler from San Juan
Posted 9 Apr 2024
Great location for attending MSG concerts.
Comment from Hotel Management
14 Apr 2024 by Michael T., Hotel Management
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Michael T., Hotel Management
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,
by A verified traveler
Posted 7 Apr 2024
The staff was friendly. 1 free drink per room per night stayed. Hotel was clean. Small rooms w/ low beds but comfortable. Restaurant/bar on site. 7 minutes from MSG. Park Ave was 2 blocks away. Many Asian restaurants being in Korea town. Many subway stations in a 5-10 minute walking radius.
Comment from Hotel Management
9 Apr 2024 by Michael T., Hotel Management
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Michael T., Hotel Management
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,
by A verified traveler
Posted 5 Apr 2024
Stopped by for a night the staff was friendly, the bartender was real cool, the check in and out was nice and smooth. I received 3 free drinks 2 chilled bottles of water was waiting on me in the room it was perfect timing also I got a token for a free soda but you can get a glass of champagne but I am not much of a drinker.
Over all the place was clean and it had a real chill vibe some of these hotels stays can be quite iffy in New York but at least here there was a sincere effort to make a good impression.
Comment from Hotel Management
7 Apr 2024 by Michael T., Hotel Management
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,
by A verified traveler
Posted 4 Apr 2024
They charged us extra for parking and unfairly took money from us. They were also extremely rude and disrespectful to customers.
Comment from Hotel Management
7 Apr 2024 by Michael T., Hotel Management
We appreciate your recent stay at our property and sincerely apologize if your experience did not meet your expectations. Our team takes guest feedback seriously, and we are committed to improving our services.We understand that sometimes things don’t go as planned, and we want to assure you that we are actively addressing any issues you may have encountered during your stay. Your feedback is invaluable to us, and we are taking steps to enhance our offerings and ensure a more pleasant experience for all our guests. We invite you to return to our property and give us another chance to exceed your expectations. We believe that your next visit will be different, and we are committed to making it memorable.
by A verified traveler
Posted 3 Apr 2024
The beds are very comfortable and the complimentary drinks are a nice touch!
Comment from Hotel Management
7 Apr 2024 by Michael T., Hotel Management
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,
by A verified traveler from Duluth
Posted 31 Mar 2024
The walls are sooooo thin you hear everything in the hallways and rooms. You know exactly when your neighbors next to you, across from you, and neighbors down the hall leave and come home.
Comment from Hotel Management
1 Apr 2024 by Michael T., Hotel Management
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,
