Ratings based on 980 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from miami
Posted 28 May 2024
The staff was very nice
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Estela, Thank you for choosing Holiday Inn New York City-Wall Street. We are committed to delivering a homelike stay with seamless service and accommodations, and your kind remarks about our staff are greatly appreciated. We would certainly love to pass along your compliments to the entire team. Thank you again for taking the time to share your generous feedback. We hope to welcome you again soon!Best Regards, Waheeda Ashraf General Manager
by A verified traveler
Posted 25 May 2024
No
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Arnold, Your feedback helps us understand our guest experience better, and we are committed to using this insight to enhance your next stay. We hope you will give us another chance to impress you. On behalf of everyone here, we invite you to stay with us again the next time you visit New York.Warmest regards,Laurie MiskoArea General Manager
by A verified traveler from salem
Posted 21 May 2024
The location is close to the J Trian which is convenient for us. The price is also tolerable. (Everything in NYC is ridicules priced).
The hotel rooms are in bad need of deep cleaning, maintenance and repair and updated room amenities. Bed was decently comfortable.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear James, Thank you for being our guest. We are glad you were pleased with your overall stay and agreed that we are conveniently located. We promise to maintain a clean and fresh environment as part of our commitment to our guests. We understand that we failed to deliver on that promise on this occasion. We will immediately address this issue with our team. Thank you for mentioning the great value we offer to our guests, and we invite you to stay with us again the next time you visit New York.Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 20 May 2024
Great location and reasonable price for NYC. Staff really excellent
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear John, Thank you for your positive feedback. We are thrilled you enjoyed the convenient location and value offered at Holiday Inn New York City-Wall Street. Our team takes pride in providing excellent service, and we are delighted to read they made your stay memorable. We look forward to welcoming you back soon.Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 20 May 2024
Short trip and everything I needed for the day. Hotel is very old and small. Our room wasn’t the best shape. Lights are out in the bathroom. Bag check starts at 11 which is a little late when you arrive on a red eye. Plus side the staff was so sweet/
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Deanna, Thank you for your feedback. We're glad our staff made a positive impression during your stay at Holiday Inn New York City-Wall Street. We appreciate your comments and will work on improving the room and amenities. We hope to welcome you back for an even better experience next time.Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 19 May 2024
This hotel is in a safe, walkable area that is very convenient to subway stops. Check-in was easy and staff was always pleasant. The rooms and overall building seem relatively new with nice fixtures and plenty of outlets. Bed was very comfortable and everything felt very clean. My only issue was that they provide only body wash in a bottle and no bar soap, and the shower temp was tricky to adjust. Otherwise would stay here again!
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Elizabeth, Thank you for choosing Holiday Inn New York City-Wall Street and for your excellent review. It is nice to read that our central location worked well for you, and our friendly staff made your time with us even better. Our guests love our beds' comfort, so we appreciate you pointing that out to future travelers. However, we apologize for the disappointment with the bathroom facilities. Thank you again; we hope to have you back very soon.Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 19 May 2024
Great service, friendly employees
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear PING, Thank you so much for this excellent review. We are glad that everything went great during your stay and that our friendly staff served you well for a memorable experience. Thank you for recognizing our efforts, as we genuinely love to deliver exceptional hospitality to every guest. We look forward to welcoming you back to Holiday Inn New York City-Wall Street.Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 16 May 2024
The room was small and not very convenient to work out of, so I spent little time there, except to sleep. But my bed was comfortable and I slept well.
Comment from Hotel Management
17 May 2024 by General Manager, Hotel Management
Dear Mark, Thank you for choosing the Holiday Inn New York City-Wall Street for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations despite the inconveniences you faced regarding your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience. Thank you once more, and we hope you will make us your home the next time you are in this area.Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 13 May 2024
Great location! Could walk to a lot of areas and close to subways! Great place to stay!
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Melissa, Thank you for reviewing your stay at Holiday Inn New York City-Wall Street. Guests love that we are conveniently located in the city, which has everything it has to offer. It was our pleasure serving you, and we look forward to seeing you here in the future!Best Regards, Waheeda Ashraf General Manager
by A verified traveler
Posted 13 May 2024
Great location. Will definitely stay there again. Rooms good enough size rooms, smelled ok.
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Zulma, It was a pleasure having you as our guest at Holiday Inn New York City-Wall Street. Thank you for your lovely review and for mentioning our wonderfully convenient location. We are glad that we were able to provide you with an outstanding experience throughout your stay, and we love knowing you plan to return.Best Regards, Waheeda Ashraf General Manager
