Ratings based on 987 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Stayed here for 3 days- the staff was wonderful and it was a short walk to the subway when we wanted to go uptown. I would definitely stay again!
by A verified traveler
Posted 10 Jun 2024
Great customer service. Rooms were clean. Only had one issue with a smell coming from the floor drain in the restroom. The $17 a night fee caught me off guard. They gave us bottled water and cookies or popcorn everytime we left and came back.
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Dear Paul, Thank you for sharing your comments with fellow travelers. We are pleased that you appreciated our outstanding customer service and enjoyed our clean rooms. However, we apologize for the inconvenience you faced in the restroom. Thank you for bringing this to our attention so we can address it with our team to ensure a more pleasant environment for future guests. Regarding the additional fee, we are sorry for any confusion and will work to prevent such communication lapses from repeating. We are glad that you enjoyed the complimentary bottled water and snacks provided during your stay. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more fulfilling experience in the future.Best Regards, Waheeda Ashraf General Manager
by A verified traveler
Posted 6 Jun 2024
Very tiny rooms but the location is everything
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear daria, Thank you for sharing your review of your stay at Holiday Inn Express New York City-Wall Street. We appreciate you mentioning our convenient location. However, we apologize for not meeting your expectations for your room. Yet, we are glad you enjoyed your time with us, and we look forward to welcoming you back for another experience!Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 19 May 2024
Morning front desk lady was very rude. Rooms were not cleaned as expected. Need to have more options for vegetarian ppl for breakfast
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Nilam, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 14 May 2024
Stayed overnight only. Nice quiet room on 8th floor with all amenities. Nice breakfast buffet with hot items. Convenient taxi call next morning.
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Sylvia, Thank you for the outstanding review of Holiday Inn Express New York City-Wall Street. We are thrilled to read that our location and the warm breakfast enhanced your stay. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you once more. We look forward to hosting you again on your next visit to New York.Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 8 May 2024
The staff are super friendly and help full only hotel rooms need a little bit of upgrade and fixing the broken furniture or toilet
Comment from Hotel Management
10 May 2024 by Waheeda Ashraf General Manager, Hotel Management
Dear Behnoush, Thank you for reviewing your stay at Holiday Inn Express New York City-Wall Street. Your comment regarding the service that our staff extended to you is very gratifying to read, and it will be a pleasure to share your feedback with them. However, we are sad to learn that you were not too happy with your room. Please accept our apologies for the issues you experienced with the toilet. Our front desk is always available to make your stay comfortable. Thank you for choosing to stay with us, we hope to have the opportunity to host you again during a future visit.Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Kelley, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Viktor, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 29 Apr 2024
The staff here was amazing. Destiny and Anthony were so helpful and very hospitable. We really appreciated them!
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Sherridan, We couldn't be happier to know that our staff, particularly Destiny and Anthony, stood out for their professionalism, friendliness, and enthusiasm. They take great pride in providing exceptional service and creating a welcoming atmosphere, so it's wonderful to read that they made you feel so welcome during your visit. We will make sure to pass along your kind words to them and the rest of the team. Thank you again for all of your great feedback. We look forward to your next stay at Holiday Inn Express New York City-Wall Street!Best Regards,Waheeda AshrafGeneral Manager
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
18 May 2024 by General Manager, Hotel Management
Dear Oryanb, Thank you for the excellent rating for Holiday Inn Express New York City-Wall Street! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Waheeda AshrafGeneral Manager
