Ratings based on 1,423 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Location is convenient to restaurants, theaters and Central Park
by A verified traveler
Posted 5 Jun 2024
I liked how nice and cool the room was , I sleep well . The bed was comfortable and clean ,The front desk asked if I wanted daily room cleaning or every two days, I chose every two days which was perfect as I was able to come and go without bothering from staff as I was able to keep my things out and organized. I did not like the fact that I could not get ice due to the ice maker was broken most of my stay, I also brought my own pink face towel and after the cleaning of the room it had been taken ! Not a dealbreaker my stay was really nice. I also got cold water in the shower but realized I had to turn it all the way to the left to get hot water. I would stay again.
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear Roberta, Thank you for taking the time to leave such wonderful feedback about Hilton Garden Inn New York/Central Park South-Midtown West. We are thrilled to know that our relaxing accommodation worked well for you and that you had a sound sleep during your stay. However we are sorry for the ice maker and for your towel. Please know that for any such incident, our front desk is staffed around the clock and is happy to assist you while you are here. We are delighted you're considering staying with us again, and we look forward to the opportunity to welcome you back for another pleasant and comfortable stay.Rany C. BaroudiGeneral Manager
by A verified traveler
Posted 4 Jun 2024
The staff was wonderful except for one. Our room had a package for breakfasts, drinks and snacks. Only one front desk gal fought us over our package deal and she somehow removed it from the computer. I had to get my booking documents in order to get the breakfast coupon and snacks. When confronted she just said “Things happen”. The restaurant was nice, our room was nice.
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear Catherine, Thank you for taking the time to share your thoughts. We are pleased to know that you loved our comfortable rooms and amazing restaurant. However, we are sorry that one of our associates adversely impacted your experience. Our goal is to provide authentic hospitality to every guest; therefore, this will be addressed appropriately, and we are very grateful for your patience. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Rany C. BaroudiGeneral Manager
by A verified traveler
Posted 3 Jun 2024
Doubles are very small, not as shown on website. At the rate, why the charge for Breakfast, not worth the additional cost.
Other than the location, this is equivalent to any Springhill, Mariott, Best Western anywhere USA
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Julie, Thank you for taking the time to review your recent stay. We appreciate your feedback. We are pleased that our location was convenient for your activities during your visit. However, we regret to hear that your room and breakfast did not meet your expectations. Your observations are valuable to us, and we appreciate you bringing them to our attention. Your feedback helps us in our ongoing efforts to ensure complete guest satisfaction. To provide transparency, we regularly update our website with the latest information and pricing to help our guests make informed decisions when booking with us. We hope you will give us another opportunity to showcase the wonderful aspects of our hotel, which make it a great choice for your future visits.Rany C. BaroudiGeneral Manager
by A verified traveler
Posted 1 Jun 2024
Elevators were VERY slow and the halls were noisy.
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Dear Jodi, On behalf of our team, please accept our apologies for not meeting your expectations during your recent visit. We apologize for the issues with our elevators and regarding the noise concerns you had during your time with us. We understand the importance of providing a peaceful and comfortable environment for our guests and sincerely apologize for falling short in this regard. We take guests' concerns seriously and will look into the issues to address them effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Rany C. Baroudi General Manager
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Rany C. Baroudi General Manager, Hotel Management
Dear Sahar, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Rany C. BaroudiGeneral Manager
by A verified traveler
Posted 28 May 2024
Great stay
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Larry, We are so pleased to read how happy you were with your stay at Hilton Garden Inn New York/Central Park South-Midtown West! We strive to provide an exceptional stay to every guest every day and are glad it worked well with you. Thank you for your review, and we hope to welcome you back soon for another enjoyable visit.Rany C. BaroudiGeneral Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Prachi, Thank you for choosing to stay with us and leaving your rating. We're delighted you had a good experience at Hilton Garden Inn New York/Central Park South-Midtown West. We look forward to welcoming you back on your next visit.Rany C. BaroudiGeneral Manager
by A verified traveler
Posted 27 May 2024
Great location and easy to walk to many attractions and restaurants
Comment from Hotel Management
28 May 2024 by Rany C. Baroudi General Manager, Hotel Management
Dear Kristin, Thank you for your generous review of your stay at Hilton Garden Inn New York/Central Park South-Midtown West. We are absolutely overjoyed that all of us here at the hotel were successful in making your stay extraordinary. Our central location has helped numerous guests make the most of their visit, and we are happy that you found it useful. We are grateful for your generosity, and we hope to see you again!Rany C. BaroudiGeneral Manager
by A verified traveler from North Miami
Posted 25 May 2024
Housekeeping could be a lot better
Comment from Hotel Management
27 May 2024 by Rany C. Baroudi General Manager, Hotel Management
Dear Oberde, We humbly apologize for the prosaic experience during your stay at our hotel. It has always been our commitment to exclusivity that drives us to our achievements in luxurious hospitality. Unfortunately, we hit a few snags during your visit and we deeply regret that it even happened in the first place. We will take up your case and work on it to prevent a similar occurrence in the future. All of us here sincerely hope that we are given another precious moment at hosting you and most importantly, we hope to see you again.Rany C. BaroudiGeneral Manager
