Ratings based on 2,848 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Property was secured at night; needed hotel key to get in. Pretty clean overall!
Comment from Hotel Management
6 Jun 2024 by Customer Service, Hotel Management
Adeline, thank you for your kind words about the Hilton Garden Inn New York Times Square South. It’s wonderful to hear that you felt secure and appreciated the cleanliness of the property. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 5 Jun 2024
The hotel was great and so were the staff however there are many junkies hanging out on this street at all times. I know it's downtown Manhattan but this street seemed particularly bad.
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Michelle, thank you for your positive feedback about the Hilton Garden Inn New York Times Square South. It's great to hear you enjoyed your stay and that our team members made a positive impression on you. While we can't control the external environment, your insights are valuable to us. We hope to welcome you back in the future!
by A verified traveler
Posted 5 Jun 2024
You’re restaurant wasn’t open. Get your act together. Covid is over and shutting down was unnecessary anyway.
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Brian, thank you for sharing your thoughts. The feedback is appreciated, and we're always working to improve our services. We hope your overall experience was positive and that you consider staying with us again at Hilton Garden Inn New York Times Square South. Safe travels!
by A verified traveler
Posted 5 Jun 2024
service is not good.
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Frank, thank you for sharing your feedback. The experience described is certainly not what we strive for. Your comments will be addressed with our team members to enhance future guest experiences. We appreciate your honesty and hope you'll give us another opportunity to serve you better.
by A verified traveler
Posted 4 Jun 2024
Close to central part of the city
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Xiaodong, thank you for sharing your feedback. We're glad you found the location convenient. If you have any further comments or suggestions, we would love to hear them to improve your future experience.
by A verified traveler
Posted 3 Jun 2024
Nice hotel and no complaints. Very quiet even being in NYC. Staff very friendly.
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
John, thank you for your kind words. The Hilton Garden Inn New York Times Square South team is delighted you enjoyed your stay and the peaceful atmosphere. We're happy our colleagues could provide friendly service. We can't wait to welcome you back soon!
by A verified traveler
Posted 3 Jun 2024
There were people right outside doing drugs. There was a fire alarm that went off at 230 am. No apologies and no compensation for the inconvenience or troubles it caused
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Shannan, thank you for sharing your experience. We strive to provide a safe and comfortable environment for our guests, and it is unfortunate that your stay did not reflect this standard. The late-night disruption due to the fire alarm is certainly regrettable. Your feedback is important, and we will look into the matters you have mentioned.
by A verified traveler
Posted 3 Jun 2024
Perfect location! Clean and safe!
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Ronald, thank you for your wonderful feedback! Hilton Garden Inn New York Times Square South is delighted to hear you enjoyed the perfect location and found everything clean and safe. We look forward to welcoming you back soon!
by A verified traveler
Posted 2 Jun 2024
We appreciated the property proximity to Times Square and Broadway.
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Nathaniel, thank you for highlighting the advantage of our location at Hilton Garden Inn New York Times Square South. We're thrilled to know our proximity to Times Square and Broadway enhanced your stay. We hope to welcome you back soon!
by A verified traveler
Posted 2 Jun 2024
Quiet and clean. Front desk staff were friendly and helpful. Enjoyed having a fridge and Keurig in the room. Shared a room with King bed with sister. Plenty of space. Yes there are homeless people on the street but were never bothered by them. Would definitely stay again.
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Cathy, thank you for sharing your experience at the Hilton Garden Inn New York Times Square South. The team is delighted to hear that you appreciated the friendly service and the in-room amenities. It's great to know that you found the room spacious and enjoyed a pleasant stay with your sister. The team looks forward to welcoming you back on your next visit!
