Ratings based on 1,273 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
21 May 2024 by Sebastian c, Hotel Management
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!Sebastian CarrionFront Office SupervisorT: 212-967-8585
by A verified traveler
Posted 18 May 2024
Great front desk staff!
Comment from Hotel Management
22 May 2024 by Kat S., Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 15 May 2024
The staff was nice.
The room smelled moldy. It was very small. Although the staff was told of the smell (wet moldy carpet), the only thing that was done was a lot of air freshener by housekeeping.
Comment from Hotel Management
15 May 2024 by Sebastian c, Hotel Management
Thank you for bringing your concerns to our attention, and please accept our sincerest apologies for the inconvenience you experienced during your stay with us. Please know that we take your feedback very seriously, and we are addressing this issue with our housekeeping team immediately. We are implementing measures to ensure that such incidents do not occur in the future.Once again, I apologize for the inconvenience you experienced during your stay. Your satisfaction is our top priority, and we are committed to making sure that your next visit with us exceeds your expectations in every way possible.Sebastian CarrionFront Office SupervisorT: 212-967-8585 Four Points Midtown Times Square326 W. 40th Street, New York, New York 10018, United States
by A verified traveler
Posted 14 May 2024
Clean & quiet
Comment from Hotel Management
15 May 2024 by Sebastian c, Hotel Management
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!Sebastian CarrionFront Office SupervisorT: 212-967-8585 Four Points Midtown Times Square326 W. 40th Street, New York, New York 10018, United States
by A verified traveler
Posted 10 May 2024
Convenient location
Comment from Hotel Management
14 May 2024 by Sebastian c, Hotel Management
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!Sebastian CarrionFront Office SupervisorT: 212-967-8585 Four Points Midtown Times Square
by A verified traveler
Posted 10 May 2024
It was a bit pricey
Comment from Hotel Management
14 May 2024 by Sebastian c, Hotel Management
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!Sebastian CarrionFront Office SupervisorT: 212-967-8585 Four Points Midtown Times Square
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
14 May 2024 by Sebastian c, Hotel Management
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!Sebastian CarrionFront Office SupervisorT: 212-967-8585 Four Points Midtown Times Square
by A verified traveler
Posted 7 May 2024
N/a
Comment from Hotel Management
14 May 2024 by Sebastian c, Hotel Management
Thank you so much for taking the time to share your experience! We are thrilled to hear that you had a fantastic stay with us in New York City.We truly appreciate your kind words and would be delighted to welcome you back anytime you are in town. Looking forward to hosting you again in the future!Sebastian CarrionFront Office SupervisorT: 212-967-8585 Four Points Midtown Times Square
