Ratings based on 1,698 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
I stayed four days and the room never was cleaned
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 29 May 2024
I love the location. Close to Port Authority, Penn Station, Times Square and theatre district.
Super friendly staff. Ed checked me in and he was amazing.
by A verified traveler
Posted 28 May 2024
Great location close to Times Square, shows and subway.
Love the kitchen and breakfast.
by A verified traveler
Posted 27 May 2024
Very convenient. Breakfast was good. Very clean . Wonderful experience.
by A verified traveler
Posted 27 May 2024
Nice room, convenient location. Good breakfast. Remember hotel has no parking of its own, so your total cost of stay will include renting a spot from one of the near by parking garages.
by A verified traveler
Posted 23 May 2024
We had a lovely trip to NYC. The room was adequate to meet our needs - really loved the little kitchenette! The complimentary breakfast and daily happy hour was lovely and so appreciated! Unfortunately the big issue with this hotel is the elevator situation. During peak hours (morning and evening) you can wait 10-15 minutes to get an elevator to your room. I'm 7 months pregnant and had to take the stairs a few times to get to our room or downstairs, which wasn't exactly my idea of a restful stay. We'll find another place to stay in NYC next time, but we enjoyed our trip this time!
by A verified traveler
Posted 22 May 2024
I was on a girls trip and stayed at The Element Times Square. It was absolutely perfect! The location was unbeatable for getting all over the city, whether we walked to Broadway Shows or to the Subway. The restaurant right next door had delicious food, and the hotel staff gave us a coupon. About the hotel staff, they were so friendly and accommodating! They would tell us which subway lines to take or where to find the best restaurants. The evening wine, beer and cheese during the week added a very nice touch. This hotel felt like home when we’d return every night after our adventure filled days in NYC! I highly recommend you stay here, and I will definitely stay here from now on when I visit one of my favorite Cities in the world!
by A verified traveler
Posted 21 May 2024
Noisy
by A verified traveler
Posted 19 May 2024
Great location convenient
Comment from Hotel Management
20 May 2024 by Jaria - Guest Service Manager, Hotel Management
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!
