Ratings based on 1,180 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
For the most part, we enjoyed our stay at Dream. But there’s one thing that we didn’t like, which is the old building smell (smells like mold) in the room. This may be inevitable considering the age of the building. Wish the hotel could use air filters and purifier to clean up the air more.
Comment from Hotel Management
4 Jun 2024 by Grace Zawatsky, Hotel Management
Hello Yanjin,Thank you for taking the time to share your experience at Dream Midtown. We are thrilled to hear that, for the most part, you enjoyed your stay with us.We sincerely apologize for the issue you mentioned regarding the smell in the room. We understand how important a fresh and pleasant atmosphere is for our guests. Your feedback is invaluable, and we are actively looking into ways to address this concern, including the use of air filters and purifiers to enhance the air quality in our rooms.We appreciate your understanding and your constructive suggestion. We hope to have the pleasure of welcoming you back to Dream Midtown in the future and providing you with an even better experience.Warm regards,
by A verified traveler
Posted 2 Jun 2024
The staff was amazing. Everyone was so sweet and helpful, and even said good morning every day. I will definitely stay here again. It was good walking distance to alot of things
Comment from Hotel Management
4 Jun 2024 by Grace Zawatsky, Hotel Management
Hello Alexandra,Thank you so much for choosing Dream Midtown for your recent stay. We are delighted to hear that you had a wonderful experience with us. Your kind words and positive feedback mean the world to our team, as we strive to provide exceptional service and unforgettable memories for all our guests.We would be thrilled to welcome you back to Dream Midtown in the future. Please do not hesitate to reach out if there is anything we can do to make your next visit even more special.Warm regards,
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Danzel, Hotel Management
Dear Corey, Thank you for taking the time to share your review with us. We sincerely apologize that your recent stay did not meet your expectations. Your feedback is invaluable to us, and we are committed to addressing the areas of concern you have highlighted.We truly value your patronage and would be grateful for the opportunity to make amends. Please consider giving us another chance to provide you with the exceptional experience you deserve.Thank you once again for your feedback, and we hope to welcome you back soon.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Grace Zawatsky, Hotel Management
Hello Joohyun,We're thrilled to know that you enjoyed your stay, and we look forward to the opportunity to welcome you back in the future. Whether you're planning another visit to New York City or just need a relaxing getaway, we'll be here to make your stay as enjoyable as the last.Thank you once again for choosing Dream Midtown, and we can't wait to have you as our guest again soon. Your satisfaction is our priority, and we're excited to exceed your expectations on your next visit.Warm regards,
by A verified traveler
Posted 27 May 2024
They left someone else's dirty dishes the whole time of our stay and disnt come everyday with new towels.
Comment from Hotel Management
29 May 2024 by Grace Zawatsky, Hotel Management
Hello Shanik,Thank you so much for taking the time to leave a review regarding your recent stay at Dream Midtown. I sincerely apologize for the inconvenience caused by the oversight with the dirty dishes and the towel service. This is not reflective of the high standards we strive to maintain, and I assure you that your feedback has been shared with our housekeeping team to prevent such issues in the future.We hope to welcome you back soon and provide you with the flawless stay you deserve. Please feel free to reach out to me directly if there is anything we can do to make your next visit more comfortable.Warm regards,
by A verified traveler from New York
Posted 26 May 2024
Room was small but nicely decorated.
Was very sad to see a lack of minibar service and very limited room service from the restaurant
Comment from Hotel Management
26 May 2024 by Grace Zawatsky, Hotel Management
Hello Wayne,Thank you so much for taking the time to share your feedback regarding your recent stay at Dream Midtown. We're delighted to hear that you appreciated the room's decor, even though you found it a bit small.We apologize for the inconvenience caused by the lack of minibar service and the limited room service options. Your comments are invaluable to us as we continually strive to enhance our guests' experiences.We look forward to welcoming you back in the future and hope to exceed your expectations on your next visit.Warm regards,
by A verified traveler
Posted 26 May 2024
Great location and price for the location. Nice staff. Chill bar on the ground level. Only negatives were fridge not operational in the room and the occasional long wait for the elevators. Would stay again for sure.
Comment from Hotel Management
26 May 2024 by Grace Zawatsky, Hotel Management
Hello Carl,Thank you so much for taking the time to share your positive review of your recent stay at Dream Midtown! We are thrilled to hear that you enjoyed our prime location, reasonable pricing, and the friendly service provided by our staff. We're also glad you had a good time at our ground-level bar.We apologize for the inconvenience caused by the non-operational fridge in your room and the occasional long wait for the elevators. Your feedback is invaluable, and we will address these issues to enhance the experience for our future guests.It’s wonderful to know that you would choose to stay with us again. We look forward to welcoming you back soon!Warm regards,
by A verified traveler
Posted 24 May 2024
Nice
Comment from Hotel Management
26 May 2024 by Grace Zawatsky, Hotel Management
Hello Jose,I hope this message finds you well and filled with the same joy your feedback brought to us! I wanted to take a moment to extend my sincere thanks for your recent stay at Dream Midtown and for sharing your positive experience with us. Your feedback truly brightened our day and reminded us why we're passionate about hospitality.It's always our goal to create memorable experiences for our guests, and hearing that we succeeded in making your stay enjoyable is incredibly rewarding for our team. Your kind words motivate us to continue striving for excellence in everything we do.Thank you once again for choosing Dream Midtown. We're immensely grateful for your support and hope to have the pleasure of welcoming you back soon for another unforgettable stay.Warm regards,
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
26 May 2024 by Grace Zawatsky, Hotel Management
Hello Kristin,Subject: Apology for Your Recent Stay ExperienceDear [Guest's Name],I hope this message finds you well. First and foremost, I want to express my sincerest apologies for any aspect of your recent stay that may have fallen short of your expectations. Your comfort and satisfaction are of utmost importance to us, and we genuinely regret to learn that your experience did not meet the standards we strive to uphold.If you would be willing to share more details about what made your stay less enjoyable, it would be immensely helpful for us in identifying areas for improvement. Your insights are invaluable to us, and we are committed to taking any necessary steps to ensure that future visits are nothing short of exceptional.Please feel free to contact us directly. We genuinely appreciate your honesty and willingness to help us enhance the experiences of our guests. We have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,
by A verified traveler from Austin
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Danzel, Hotel Management
Dear Jacob,Thank you for taking the time to review your stay with us. I'm delighted to hear that you enjoyed your experience. Your satisfaction is our utmost priority, and we look forward to welcoming you back again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
