Ratings based on 982 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
I enjoyed the stay. The room is clean and the staff are nice.
Comment from Hotel Management
6 Jun 2024 by Rosa Martinez, Hotel Management
Dear Yining,Thank you for your wonderful feedback, thank you once again for choosing the Courtyard by Marriott Times Square West for your stay.
by A verified traveler
Posted 3 Jun 2024
Great location and service. Clean and well- appointed rooms.
Comment from Hotel Management
3 Jun 2024 by Angel, Hotel Management
Thank you for the survey.
by A verified traveler
Posted 31 May 2024
Excellent value in mid Manhattan. Clean rooms. Newly remodeled.
Comment from Hotel Management
1 Jun 2024 by Steven, Hotel Management
Thank you for your time and feedback. We greatly appreciate it!Have a great day!
by A verified traveler from Manotick
Posted 31 May 2024
Excellent customer service!
Comment from Hotel Management
1 Jun 2024 by Steven, Hotel Management
Thank you for your time and feedback. We greatly appreciate it!Have a great day!
by A verified traveler
Posted 31 May 2024
The lift is very slow
Location is great
Have a 24 hour gym which is great
Comment from Hotel Management
1 Jun 2024 by Steven, Hotel Management
Thank you for your time and feedback. We greatly appreciate it!Have a great day!
by A verified traveler
Posted 30 May 2024
Stay away from this place horrible have to share restrooms with other customers. The place is disgusting. Nasty services horrible. Check your own self in no one at the front counter getting harassed by people in the street should be classified as a motel. I’ve been a motels. I got more service than this place.
Comment from Hotel Management
2 Jun 2024 by Angel, Hotel Management
Hello, we sincerely apologize for your unpleasant experience. However, this hotel does not have shared bathrooms; all rooms are equipped with private restrooms.
by A verified traveler
Posted 29 May 2024
It was good
Comment from Hotel Management
30 May 2024 by Angel, Hotel Management
Thank you for your survey.
by A verified traveler
Posted 29 May 2024
Microwave is not in the room that was very inconvenient
Comment from Hotel Management
30 May 2024 by Angel, Hotel Management
We are sorry for the inconvenience. Thank you for taking the time to fill out the survey.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Angel, Hotel Management
Thank you
by A verified traveler
Posted 28 May 2024
It was my first time in New York was the right choice to stay on this hotel
Why? No hidden fees no resorts fee you just need to deposit $350 for and they will give it back to you after the stay. It’s like 8 mins to time square and there was near 7eleven resto all over the hotel subway is like 2 mins away yellow cabs very accessible the staff was so friendly and accommodating the room was very impressed it was so clean very updated we were in 27th floor our view was the Empire State I will definitely comeback to this hotel ♥️♥️♥️♥️♥️♥️♥️
Comment from Hotel Management
28 May 2024 by Steven, Hotel Management
We sincerely appreciate the time you took to provide us with feedback. Your input holds great value to us. We are delighted to learn that your experience with us was enjoyable. Wishing you a splendid day!
